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Client Services Section Head Resume
Lorisa
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Payroll Assistant
Highly efficient, results-oriented individual is seeking a Non-Profit Program Coordinator position. Diligent, adaptable team player that is able to learn quickly and work in a fast-paced environment.
Lorisa Camaclang
Spring Valley, CA 91977
LCamaclang@hotmail.com
Professional Experience
07.2008 – Current
AMN Healthcare, Inc.
San Diego, CA
Payroll Assistant
•Prepares outgoing mail and fed ex envelopes.
•Processes over 130 faxed traveler employment verification requests weekly within 48 hours of receipt.
•Receives and responds to over 250 incoming and outgoing phone inquiries regarding verbal employment verifications weekly.
•Logs in all manual checks and wires produced by Payroll Specialists.
•Submits all wire requests to Accounting Department.
•Verifies current traveler addresses upon direct deposit mail returns.
•Assists in coding of traveler documents for Payroll Specialists.
•Utilizes Peoplesoft to verify wage and income information.
08.2007 – 06.2008
Acadia Insurance Company
Westbrook, ME
Operations and Imaging Specialist
•Processed and electronically routed all forms of incoming mail
•Prepared over 500 pieces of electronic mail monthly for scanning
•Indexed over 125,000 documents monthly
•Completed daily fax and mail runs
•Provided superior customer service to internal and external customers
•Assembled insurance policies and prepared for mailing while meeting daily deadlines
•Answered multi-lined switchboard
•Logged commercial insurance application submissions into Arlo
•Performed motor vehicle record requests
•Operated Pitney Bowes postage machine
10.2007 – 04.2008
C.V.S. Pharmacy
S. Portland, ME
Pharmacy Services Associate
•Assisted patients who were dropping off or picking up prescription orders
•Entered prescription orders into the computer
•Created and updated patient’s health and insurance information in the computer
•Assisted the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and company regulations
•At point of sale, verified that the customer received correct prescription(s)
•Assisted the pharmacist with filling and labeling prescriptions
•Screened telephone calls for the pharmacist
03.2007 – 06.2007
MedImpact Healthcare Systems, Inc.
San Diego, CA
Healthcare Operations Trainee
•Coded approved changes of a health plan’s initial benefit design plan which can include: benefit codes, formularies, restriction sets, Deductibles, Max-Out-of-Pocket, Benefit Max, co-pays, edits, and other benefit qualifiers.
•Performed all coding in a test environment (QSP) and tested using the test claim system
•Used and navigated a task management tool called BizFlow
•Accurately configured pharmacy network changes into QSP for preparation into the MedAccess System (proprietary software) which included addition or deletions of pharmacies and associations from the system, updating eligibility of networks for pharmacy claim processing, and updating health plan rates for networks
•Used and navigated a task management tool called Sales Force
•Interacted with internal and external customers to understand customer specifications, completed assignments accurately and on time, and ensured the delivery of outstanding service and quality
•Successfully completed the MedImpact training program, including achieving minimum acceptable grades on required training lessons, actively participating in classroom and on-the-job training assignments, and meeting trainee attendance and performance standards
•Maintained appropriate level of professionalism, service and responsiveness to internal and external customers.
•Received phone inquiries for claim adjudication from pharmacies, members, and physicians
12.2006 – 04.2007
San Diego Food Bank
San Diego, CA
Volunteer Assistant to Director of Operations
•Managed quality control process of the Salvage Program and Marketplace to meet and exceed 95% accuracy rate
•Performed auditing of inventory records for accuracy and completion
•Updated inventory and financial analysis tools
•Provided scheduling support for the Volunteer Coordinator
•Accurately completed data entry of volunteer applications and hours as well as Emergency Food Assistance Program distribution hours in Volunteer Works program
•Assisted as back-up receptionist handling multi-line phone system and greeted visitors
•Assisted in generating an SOP for the Lot Number Tracking Project and evaluated its effectiveness in its initial phase
07.2006 - 04.2007
Bridges to the Baccalaureate Grant Program
San Diego, CA
Program Assistant
•Maintained and tracked all program files and documents
•Monitored student compliance with Bridges activities
•Maintained communication between students, directors, faculty, and mentors
•Implemented data management tools for tracking study variables
•Coordinated student entrance/exit interviews and workshop scheduling
•Tracked grant expenditures and purchased study-related items
•Coordinated conference travel and reimbursement for students and faculty
07.2005 - 12.2005
Family Health Centers of San Diego
San Diego, CA
Intern Assistant to Special Populations Coordinator
•Assisted in the research of event planning for the Regional Conference for the Health Care for the Homeless Project
•Participated in the auditing process of various clinics for quality assurance purposes concerning Primary Care and Case Management criteria and generated follow-up letters.
•Attended Advisory Board and focus group meetings
•Created and enhanced brochures and flyers using MS Publisher and Word
•Attended various administrative tasks including copying, filing, organizing, and updating documents and spreadsheets
Education
05.2006 San Diego State University
San Diego, CA
Bachelor of Arts
Major in Public Administration
Minor in Health Science - Community Health Education emphasis
08.2006 San Diego Mesa Community College
San Diego, CA
Health Information Technology Program
Related courses:Anatomy and Physiology, Medical Terminology 1 semester
Skills
Administrative Skills – Handled mass mailing, records and filing management, copying, imaging/scanning, multi-line switchboard, postage machines
Customer Service Skills - Customer Service Representative Call Center training, excellent cash handling experience, friendly employee-customer/client interaction
Technical Skills –
Proficient with: MS Office Word, Excel, PowerPoint, Publisher, Outlook, Lotus Notes
Familiarity with: Quark Express Passport, PhotoShop CS, Dreamweaver 2.0, Visio, Peoplesoft
Able to learn in-house/proprietary software with ease
Special Activities
02.2006 – 04.2007
San Diego Food Bank
San Diego, CA
Volunteer Supervisor
•Supervised a group of over 40 volunteers in both the Pre-sorting and Sorting division of the Salvage room where donated food is checked for quality to maintain safe food distribution to the public.
•Implemented the Quality Control(QC) process with volunteers to maintain or exceed 95% accuracy of safe food distribution
•Created a tracking tool to chronicle the results of the QC score sheets to supplement the QC summary report which measures the accuracy of the QC program
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