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Lois
US-Virginia-Charlottesville/Harrisonburg
President and Senior Integration Specialist
Contract Consulting
LOIS S. TICKLE
(434) 964-0128 332 Glade Lane, Charlottesville,VA 22901 LTickle@mindspring.com
Expert in the improvement and advancement of interoperability in the healthcare industry. Significant leadership experience in development and implementation of creative interoperating solutions.
19 years experience managing and implementing Information Systems in healthcare environment
15 years interoperability experience with Siemens OPENLink
Extensive knowledge of healthcare environment
Highly reputed within the interoperating industry
Independent, self starter with strong work ethic
Excellent communication, analysis, and testing skills
WORK EXPERIENCE
Lois Tickle Consulting Services Inc. 2006 to Present
President and Senior Integration Specialist
McLeod CG 1999 - 2006
Senior Integration Specialist
Resolved hospital-related integration problems utilizing strong customer relation skills in a remote environment. Creative participation from design specification and analysis through interface development, initial and volume testing, production moves and post-production support.
Identified, diagnosed and alleviated issues in analysis and testing phases to enable smooth production.
Trained customers in the various aspects of interoperability and systems management.
Worked with third-party vendors on behalf of the client.
Developed one of the first functioning XML interfaces on Siemens OPENLink 23.1-34.
Provided significant contributions on Siemens email integration listserv.
Served as an external advisory board member for Siemens Special Interest Group for Integration and the Siemens OPENLink interface engine product. Assisted Siemens to process enhancement requests and determine the validity and need of client-submitted product enhancement requests.
Self educated in new tools such as XML and PERL.
University of Virginia 1992 - 1999
Information Systems Manager, Department of Radiology
Administered Radiology Information System for the largest clinical department in health center.
Supported over 240 departmental computers, troubleshooting hardware and software issues
Trained departmental personnel including physicians on all hospital IT systems.
Established infrastructure for first hospital PACS system.
Lead Analyst, Medical Center Computing
Project Manager for the installation and implementation of various hospital departmental IT systems included: the SMS Radiology Information Management System (software, hardware, network and electrical considerations); the Medical Records Information Management System (SoftMed); and acting project manager for the On-Line Patient Record.
Developed departmental functional and process flows.
Supervised the establishment of end-user training.
Wrote Request for Proposals and participated in contract negotiations.
Managed the new interface engine including the interface development of network requirements, analysis of interface specifications, and extensive testing.
Yale University School of Medicine 1989 - 1992
User Interface Manager
Developed conceptual design and coordinated application development of new administrative systems for the burgeoning Medical School network.
Developed and directed end user training and support programs, including training seminars and workshops.
Acted as the liaison between the IT technical staff and the end user community.
Composed application documentation.
Provided highly personalized user support.
Performed functional testing.
Represented Medical School needs as the representative on University-wide systems development projects, ensuring all new systems (or changes to existing systems) conformed to University standards as well as worked efficiently in the Medical School environment.
Staff Assistant to Associate Dean of Administration
Re-engineered the entire salary increase process for all managerial and professional employees
Saved University Human Resource employees over 400 hours of manual data entry.
Process implemented University-wide.
Supervised the development of the new student disability insurance program
Coordinated the contract negotiations to outsource Custodial Management.
Researched and drafted responses to union grievances
Negotiated grievance settlements.
Liberty University 1984 to 1989
Associate Registrar, Assistant Registrar, Data Analyst
Analyzed data and implemented integrated systems for registration and class scheduling.
Established and supervised a remote Registrars Office for Continuing Education.
Designed a program to electronically monitor all students progress toward graduation.
EDUCATION
Bachelor of Science, Business Administration, Liberty University, 1984
Graduate Courses, Information Technology, Quinnipiac University, 1991
PROFESSIONAL TRAINING/HIGHLIGHTS
DICOM proficient (University of Virginia)
HL7 proficient (University of Virginia)
XML proficient
Siemens OPENLink Interface Engine Level 1 Base Services
Siemens OPENLink Interface Engine Level 2 Toolkit Services
Radiology Information Management System Installation (Siemens)
Interviewing Skills and Effective Employee Selection, Managing from the Middle, Union Contract Interpretation for Managers (Yale University)
VENDORS/APPLICATIONS INTERFACED
Interface Engines
Siemens OPENLink versions 21, 22, and 23
Orion Rhapsody
Siemens
Invision (TIF & RTIF) Document Imaging
Radiology Clinical View
LCR CareRecord
Unity Allegra
Siemens Related
Peoplesoft
Lawson
Other
Accudose Apollo AcerMed
Cascade Cerner Clintrac
Clinivision CBORD Dietary Cobius
Computrition Copath Delta Home Health
Dictaphone Dolby Dr. Chart
Eclipsys Emergisoft ExitCare
FormFast HBOC Pathways HBOC Surgiserver
IDX Impac Intelus
Lanier Mediware Meditech
MIDAS Misys OBTV
Omnicell Orsos Psyche
Pyxis SCC Clinical Information Systems McKesson PACS
McKesson Surgery SoftMed Sunquest
Surgiserver Tele-Track Tamtron
VitalWorks Witt BioMedical
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