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Melanie
US-Texas-Austin
District Manager
. I am seeking a management position with a company devoted to sustained growth, high-quality products and consumer-driven service. My resume is enclosed for your information.
I am a proven team builder with exceptional people skills. My background includes crisis management involving the successful restructure and renewal of sub-performance units to profitability. I have an excellent reputation and am known for my honesty and integrity. I believe in working smart — that recruiting good people and providing them the tools with which to work coupled with high expectations can produce excellent results.
I currently reside in Northern California, but will be relocating to Lampasas, Texas the first of December.
Melanie Claire Stephens
Relocating mid December to Lampasas/Austin TX area
Phone: 502-550-5456
Innovative, confident and highly productive professional with expertise in:
SENIOR MANAGEMENT SALES DIVISIONS TRAINING & DEVELOPMENT
15 years of proven experience in retail operations management – excel in building, training and managing large, multiple territories and teams. Possess an excellent ability to motivate others. Recognized for excelling at:
Training, mentoring & teambuilding Opening new & profitable retail divisions
Directing & managing multi-locations Creating Innovative product marketing strategies
Managing relationships with major retailers Improving customer service at core levels
Building consensus and resolving conflict Developing training methods that boost productivity
Selected Accomplishments
• Successful building teams and leading new division growth for multi-unit specialty retail Operations.
• Direct 17-State region with $20M in annual sales managing over 200 accounts including Wal-Mart and military installations
• Lead a low ranking West Coast Division to one of the top sales and revenue generators in the Nation in under a year.
• Multiple award winner for performance - recognized as “Regional Director Of The Year” and for “legendary performance” for four consecutive years.
• Successfully lead regions with top producing/award winning District Managers and sales teams.
• Awarded “Highest Annual Revenue Per Promotion” for seven consecutive years.
• Increased sales and revenue – often achieving double digit annual growth.
• Conceptualized and launched innovative mentorship program supporting 5 District Managers in promoting to Regional Director Positions.
• Collaboratively developed and executed new sales model subsequently adopted by organization.
Professional Experience
Starbucks Coffee Company Seattle, WA 2006-current
Licensed Store District Manager
• Lead 14 to 20 Kiosk Managers developing management skills and ability to understand, set and achieve financial goals.
• Serviced and coached accounts in Grocery, Retail, and hospitality venues.
• Created a sales plan to increase revenue through holiday season that was adopted throughout division resulting in sales goals being hit in a depressed economy.
• Coached and certified the first licensed store Coffee Master in Northern California and the second within the Starbucks community.
• Took a district from 3.3 star legendary service scores to 4.2 star where 5 star is maximum score.
• Developed outstanding communications with venue managers getting buy in for innovative ideas that moved scores in service and increased revenue and comp sales.
• Stabilized a high turnover area maintaining tenure levels in kiosk management through team building and healthy competition.
PCA INTERNATIONAL Charlotte, NC 1990-2005
Divisional Vice President (2003 to Present)
• Lead 5 Regional Directors, steering operations of a 17-state territory and developing and coaching all levels of management team.
• Service 230 Wal-Marts and 2 military accounts.
• Proactively facilitate a sales-driven labor model environment instrumental in optimizing host store relations and customer service performance.
Melanie Claire Roution Resume ~ Page Two
Regional Director (1997-2003)
• Directed 8 District Managers in a 2-state region representing 64 Wal-Mart accounts.
• Presented all District Manager training for required photography certifications.
• Effectively developed a top performing team, positioning many for internal promotions to higher levels of managerial responsibilities.
• Awarded Regional Director of the Year - inducted into Eagle’s Club for legendary achievement.
District Manager (1993-1997)
• Managed up to 14 Wal-Mart and K-Mart locations per Kentucky, Indiana and Ohio districts, with responsibility for recruitment, hiring and training management and support teams for each studio.
• Actively assisted with company-wide conversion to digital technology studios.
Studio Manager (1990-1993)
• Launched corporate career as K-Mart Studio Manager in charge of associate recruitment, training and scheduling; achieving and maintaining Top Ten Revenue Production ranking each year.
Education and Training
Bachelor of Business Management ~ University of Phoenix ~ Sacramento, CA
Currently Pursuing GPA: 3.7
Additional areas of experience include: Public Speaking, Public Relations, Organizational Leadership, Development of HR initiatives
Certified Master Photographer
Certified Coffee Master
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