QA/QA Manager Resume
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Resume:
Deployed Address: KBR Services, Unit #: , Al Asad (B), Iraq APO AE
Hm: / Cell:
EXPERIENCE:
KBR // - Present
Joint Contracting Command-Iraq/Afghanistan QA/QC Manager
Responsible as the QA/QC Manager supporting the Joint Contracting Command-Iraq/Afghanistan located in Iraq.
• Serves as the point of contact between the Depot and other organizations for all quality issues and training the Iraqi workforce in implementing a total quality program.
• Establishes and operates a Quality Audit Program, to include inspection systems, testing and controls for in-process and final acceptance, and inspection techniques and points of inspection to detect and prevent defects. Conduct quality control inspections on material undergoing repair, reconditioning, or modification. Conducts special performance tests as required by specifications or as directed by higher authority. Conducts in-process and acceptance inspection of components and subassemblies.
• Implements quality control plans within assigned areas through statistical sampling, preparing quality data, and recording data on control charts.
• Provides assistance to the Process Quality Branch in the development and review of quality control requirement inspection plans. Compiles and analyzes inspection station data feedback for prompt resolution of problems and adjustment of inspection effort. Recommends changes in station control procedures. Plans and conducts facility quality audits and tear down analysis of selected material to assess adequacy criteria and quality control programs.
• Furnishes evaluation audit reports with recommendations for improvements or corrective actions and maintains follow up to assure adequacy of actions taken. Develops and provides quality review and analysis data to senior management.
• Coordinates investigation of customer complaints, damaged, or unsatisfactory material involving fabrication, modification, conversion or reconditioning program. Participates in production planning to ensure established Quality procedures and policies are incorporated in the production process. Establishes and maintains a quality feedback system to prevent recurring defects. Maintains a quality data based and conducts monthly reviews and analysis for the Depot management. Discusses changes in standard or prescribed procedures with supervisor.
T. J. INC. ENGINEERING SERVICES // - //
Christmas, FL Product Assurance/Process Improvement Manager
Responsible for directing Product Assurance (PA) efforts to ensure that requirements for processing components, and other materials into finished goods and products, conform to quality standards. Driving force for ISO certification and CMMI Rating. Responsible for Process Improvement, generation, and redesign of processes to include Workflow Systems Management.
• Responsible for ensuring relevant Quality Control (QC) of products and Quality Assurance (QA) of processes (Hardware, Software and Services) are in accordance with the contractual requirements for deliverables and policies and processes to ensure compliance with ISO : and CMMI Maturity Level standards.
• Delegated employees to support various Configuration Change Boards (CCBs). Mentored and coached project team members to improve and tailor execution and deliverables to fulfill CMMI Level and ISO : standards. Participated in capability assessments and supported the development of improvement plans.
• Lead Appraisal Team member and driving force behind the company’s CMMI and ISO : initiatives in order to obtain CMMI Maturity Level (ML) rating and ISO : certification.
• Initiated corrective action for product or process deficiencies. Ensured root-cause teams resolve quality issues; managed resources to facilitate root-cause analysis and failure analysis.
• Established and implemented training program related to product conformity. Managed the PA team composed of Quality Control (QC) Engineer(s), Quality Assurance (QA) Manager, Configuration Management/Data Management (CM/DM) Lead, and QC inspector(s).
SPACE GATEWAY SUPPORT // – //
Kennedy Space Center, FL Systems Analyst, Product Assurance
Responsible for ensuring all aspects of Quality, to include:
• Internal Quality Audits
• Reviews to validate compliance of project deliverables and compliancy of corporate processes to ensure compliance with ISO : and CMMI Level standards.
• Supports various Configuration Change Boards (CCBs), generates agenda, coordinates meeting, and publishes the meeting minutes by releasing them into the CM TechDoc repository.
• Mentor and coach project team members to improve and tailor execution and deliverables. Participate in capability assessments and support the development of improvement plans.
• Apply and report QA / metric measurements. Ability to manage multiple tasks and perform work efficiently within an Integrated Project Team (IPT) environment.
• Participant on CMMI SCAMPI Team, Level II.
AT&T GOVERNMENT SOLUTIONS, Inc. // – //
Orlando, FL Quality Assurance Manager
Responsible as Quality Assurance Manager in the design, development, review, integration, and implementation of the FCS and OneTESS Communications Infrastructure programs.
• Ability to manage multiple tasks and perform work efficiently within an Integrated Project Team (IPT) environment.
• Quality Audits, Software inspections; conduct PCAs and FCAs, compliancy of corporate processes/procedures, and ensuring compliance to CMMI Level standards.
• Plan and support the development and fielding of complex simulation, live, and constructive training systems, and or instrumentation systems for PEO STRI/Army.
• Knowledge and experience developing QA/CM/DM processes, conducting audits, monitor and measure the QMS processes to demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action are taken to ensure conformity of the product is documented.
• Control baselines and changes, non-conformances, maintain quality records conduct hardware and software audits
• Collect and report metrics, and support engineering teams to ensure quality, configuration, data baseline control, and software metrics and development to support configuration and data management. Ensure that records are established and maintained to provide evidence of conformity to requirements. In addition, ensure that they remain legible, readily identifiable, and retrievable for the identification, storage, protection, retrieval, retention time, and disposition of records to ensure that we meet and exceed customer expectations.
ROCKWELL COLLINS, Formerly NLX Corp // – //
Orlando, FL Quality Assurance Manager
Transferred with Nova Technologies for follow-on contract to ADST-II and relocated back to Orlando, FL and then reassigned with NLX Corporation. Responsible as the QA Manager for the SOF RAPTOR program, a STOC program contracted through NAVAIR-TSD and STRICOM.
• Responsible for ensuring that corporate policies and procedures are adhered to in order to meet the ISO : requirements and provide process improvement suggestions. Reviewed corporate procedures and tailored them to fit needs by documenting the changes within a site specific Quality System Plan (QSP).
• Guided employees through the various requirements of the ISO standard that must be met and maintained in order to ensure customer satisfaction with supporting metrics, continuous improvement. Managed these processes in accordance with the requirements of ISO :. Responsible for training staff in Quality Assurance principles, processes and procedures to provide sound Quality practices towards building and deploying applications and infrastructure.
• Maintained sensitive information, Crisis Management/Disaster Recovery, Configuration Management, Change Management, Data Management for all documentation to ensure compliance to ISO : standards.
• Initiated, conducted, and coordinated internal/external audits to include process audits at planned intervals and provide results. Responsible for designing an audit program by implementing and identifying an audit schedule based on the importance of the areas to be audited, as well as the results of previous audits. The audit criteria, scope, frequency, methods, responsibilities and requirements for planning and conducting audits, and for reporting and maintaining results. Also responsible for identifying the area being audited and ensuring those actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities include the verification of the actions taken and the reporting of verification results.
• Monitored and measured the QMS processes to demonstrate the ability of the processes to achieve planned results. When planned results were not achieved, correction and corrective action was taken to ensure conformity of the product was documented. Monitored and measured the characteristics of the product to verify that product requirements were fulfilled at appropriate stages of the product realization process identified in Requirements Traceability Matrix (RTM), Integrated Master Plan (IMP) and inspection procedures.
• Continually improved the effectiveness of the QMS using the quality policy, quality objectives, audit results, analysis of data, corrective action (actual non-conformities), and preventive actions (potential non-conformities or process improvement opportunities and suggestions), and management review. Responsible for documenting and tracking non-conformities, problems, and/or deficiencies.
• Reviewed procedures and quality instructions developed by others to validate content and to ensure compliance with requirements. Performed root cause analysis and develop solutions to observed problems. Maintained and controlled the Design and Development stages, required design reviews, verification and validation methods appropriate to each design and development stage, responsibilities and authorities for design and development, identification of the technical interfaces required for the project.
• Ensured calibration certificates were maintained and status of measuring equipment was identified with calibration stickers and tracked instruments via MS Access database.
• Modified data contained online within the technical documentation database utilizing government software program (DOORS) automatically interfaced with MS Access.
LOCKHEED MARTIN, CORPORATION (EIS) // – //
Orlando, FL Senior Business Support Specialist
Responsibilities included maintaining/updating/monitoring of LM-Xpress Web Site. Modified and generated HTML code to ensure accurate data for LM-Xpress Exchange servers.
• Duties as NT Server Administrator included daily reboots of LM-Xpress Metrics servers, transfer polling data. Created local groups on servers, & granted permissions for individuals to access files & secures sensitive information complying with LMC SIPP requirements. Responsible for generating required SIPP reports to LMC Auditors.
• Other skills include FTP, Export Control, Timbuktu Pro, Remote Access, Pinging, Traceroute, IIS, Crisis Management/Disaster Recovery, Configuration Management, setting-up/disassembling computer equipment. Acted as the assistant & focal point to the PM in all non-technical areas for the LM-Xpress Team.
• Generated EMRs, assisted with travel arrangements & generation of SATRN expense reports, & provided other support as needed. Focal point for purchase requisitions of capital (CSA) & expense items for development team through procurement (EMR system).Responsible for monitoring & extracting required data from REMEDY system.
• Created and maintained project schedules utilizing MS Project & reports progress as needed to PM. Provided visibility of monthly actuals. Facilitated project meeting coordination (conflict resolution), Netmeeting.
• Proven well-developed Web Site Administration skills, modifies/generates HTML code, attended Intermediate & Advanced HTML courses, familiar with MS FrontPage & Dreamweaver.
• Nominated for Pinnacle Award and received spot cash award for my support with the LM-Xpress Enterprise-wide Team. Received bronze Vision Award & Gift from Harriett Rougeau for my contribution with the Information Technology Technical Plan (ITTP).
MEMBERSHIPS, TRAINING & EDUCATION
SECRET CLEARANCE
MEMBER, ARMY AVIATION ASSOC. OF AMERICA (AAAA)
MEMBER, AMERCIAN SOCIETY OF QUALITY (ASQ)
MEMBER, Software Engineering Institute (SEI) / Systems and Software Consortium
RABQSA ISO : QMS Lead Auditor Certification #
ISO : Internal Quality Auditor Certification
Quality (ASQ) course for IASQ
Upgrade to CMMI Training V.
Introduction to CMMI (Staged and Continuous) V .
SCAMPI A Assessment Team Member for CMMI Level
BACHELOR OF B. A. (Second Semester Junior), UNIVERSITY OF MISSISSIPPI, Oxford, MS
(Continuing pursuit of degree by matriculating to Ole’ Miss - Major family trauma delayed graduation
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