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Administrative Assistant Resume
Christine
US-Ohio
Retail Sales Representative
To obtain a full-time long-term position with a company that will appreciate my excellence in customer service. I have excellent written and verbal skills and over ten years experience in a retail environment. I have served in the retail setting in both management and sales associate positions. I always strive to maintain customer relationships and adhere to company policies. I believe in the old saying of \"the customer is always right\" to ensure repeat business for the company I represent.
Christine Conley
13995 St. Rt. 73
McDermott, Ohio 45652
Phone: (740)259-3230
Email: cconley071799@yahoo.com
OBJECTIVE
To begin a new career that will allow me to showcase my skills and provide growth
opportunities.
EDUCATION
B.A., English and Humanities, Shawnee State University 1989-1995
EMPLOYMENT
Acosta Sales and Marketing, Inc., January 2008-present
I am currently employed as a retail sales representative where I manage a territory
of 13 Wal-Mart stores. I represent many clients such as Heinz and
McCormick.
Cashier, Wal-Mart Supercenter, Jackson, Ohio 04/10/2001-07/23/2007
Assisted customers, cash handling, ran cash register. Cross-trained in many areas
of the store including customer service desk, layaway, jewelry, fabrics and crafts,
sporting goods, pets, snack bar, and was a back-up customer service manager for 1
year prior to transferring to the Jackson location in Sept. of 2006.
Collections Supervisor, Applied Card Systems, Huntington, WV 1998-2000
Assisted team of associates in daily operations of credit card collections department
Made outbound collection calls on delinquent accounts
Responsibilities included payroll items (mispunch forms), productivity reports of associate performance, reinforcing company policies, complying with FDCPA laws, maintaining attendance grid, monitoring associate calls, reviewing accounts, handling customer issues, assisting in floor coverage as needed, reviewing prior day statistics, ensuring all personnel items were addressed (annual reviews, write ups, termination paperwork)
Weekly duties included staffing issues such as changes in associate reporting, number of associates reporting, any open issues, work shift count and percentage, productivity forms, daily reports, payment results of the collectors, and monitoring results of the team.
Monthly duties included administering an evaluation of each team member, submitting a monthly recap of weekly report to management, and maintaining a desk file of all reporting associates.
Assistant Manager, Shoe Show, New Boston, OH 1995-1998
Assisted customers in retail shoe store with purchases
Maintained daily store operations by handling customer complaints, returns, sales, and opening and closing of the store.
Nightly counting of drawer and deposits made at bank
Weekly payroll reports
Inventory
Checked in freight on daily basis
Markdowns (keyed in by data entry program)
basic cash handling for merchandise sales
Residential Manager, Queensbury Apartments, Wheelersburg, OH 1993-1994
Office Manager
Collection of rent money due by tenants each month
Maintained repairs and did cleaning of all apartments to be rented
Advertised to local businesses and newspapers for apartment rentals
Daily, weekly, and monthly reports submitted to district manager
Interest and Activities
I enjoy singing, acting, Church choir, Community Theater, writing poetry,
and reading in my spare time. I studied opera throughout high school and college.
Additional Information
In the past 8 years, I have relocated several times for my husbands position. I chose to work at Wal-Mart for six years due to his management career. Circumstances have changed so that we are living in a permanent residence. I wish to pursue a career that is closer to home and offers less travel and more career growth opportunities.
REFERENCES
Shirley Wright (740)353-2708 friend 18 yrs.
Amanda Wright (740)776-6073 friend/ former co-worker 18 yrs.
Linnea Mahlman (740)474-9529 friend/former co-worker 18 yrs.
Amy Salisbury-Huffman (740)820-8802 frie
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