Account Executive Resume
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Resume:
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Mission Focused • Strategic • People Centered
High energy professional with success in building and leading revenue-generating operations in highly competitive environments. Proven record of driving fundraising programs coupled with strong understanding of the nonprofit arena. Distinct leadership abilities accompanied with superior relationship management, problem-solving, and customer service skills. Able to build consensus as an expert negotiator, presenter, and influencer. Exceptional interpersonal talents; self-motivated, ambitious, and articulate.
PROFESSIONAL EXPERIENCE
Account Executive, FEDEX CORPORATION
San Francisco, CA to
• Managed $ million+ sales territory cultivating the relationship and sales process of small to medium-sized businesses including the conversion, penetration, and retention of accounts.
• Rapidly promoted within six months () from selling one book of service with FedEx Kinko’s to selling a portfolio of offerings with FedEx Services.
• Immediately grew territory by % and maintained growth for the next three months by %.
• Acquired new business accounts via cold calling, networking, and referrals and grew declining monthly revenue % on average.
• Integrated customized technology solutions to retain and further understand customer’s needs, and coordinated cross-functional support with internal resources and operations to deepen penetration of opportunities.
• Developed complex sales strategies that encompass customer’s complete supply chain and uncovering needs of key decision-makers, cultivating multi-level relationships.
• Managed contract implementations and commitments to ensure compliance resulting in % account retention while ensuring high level customer service.
Sr. Director of Health & Fitness, PRESIDIO YMCA
San Francisco, CA to
• Directed branch and other association-wide programs designed to increase awareness of organization’s health and fitness services, and attract and retain new members. Conducted competitive analysis of marketing strategy and repositioning of outreach events to increase number of revenue generating activities and participation by %.
- Expanded women’s only triathlon club and founded association-wide San Francisco Triathlon Club, and grew participation to over members.
- Established marathon and Fun Run group increasing member renewal by %.
- Created additional outdoor training and wellness programs enhancing value-added services.
• Overcame initial opposition in presentation of business strategy to Board and management team to increase personal training program fees and successfully grew profit margin for the first time in years.
• Cultivated community relationships and secured donor involvement in fundraising activities for sponsorships, in-kind gifts, financial donations and volunteerism growing campaign awareness.
• Led annual fundraising campaign establishing alliances with community businesses and vendors, and mobilizing volunteers resulting in the Branch’s highest goal exceeded by %.
• Designed and executed first Art & Wine Fundraiser in doubling campaign support base from previous year.
• Managed and developed -member team through mentoring, skill-building, performance evaluations, and leadership development; increasing staff loyalty and consistently decreasing turnover year over year.
• Developed operating budget for health and fitness department based on detailed forecasts and effectively operating within plan.
Senior Project Coordinator, ONEBODY.COM
Emeryville, CA to
• Served as co-chief editor of website offering services dedicated to complementary and alternative healthcare through partnerships with major medical institutions, practitioner outreach and consumer education.
• Synchronized start-up operations designing, developing and launching new product, “Health Advisor Report” achieving targeted deadline.
• Increased site visibility by planning and executing strategic marketing plans, enhancing content provider relationships, and conducted ongoing maintenance and modifications to content programming choices remaining on the leading-edge of industry trends.
• Acted as liaison between other departments and affiliated physicians ensuring delivery of up-to-date and accurate information on website.
Membership and Marketing Director, CENTRAL YMCA
Honolulu, HI to
• Spearheaded -person frontline operations department and developed and instituted new processes for membership retention, renewal and acquisition elevating level of service and member involvement.
• Employed effective recruiting and solicitation fundraising methods exceeding and annual drive goal by %.
• Forged and strengthened relationships with community businesses growing corporate sales by communicating the value and benefit of partnerships and employee incentives.
• Trained new software membership application to entire branch and executed effective strategies in areas of sales, marketing, registration and customer satisfaction boosting sales plan year over year.
• Planned and implemented effective promotional marketing materials, attracting new member enrollment.
• Managed and forecasted budgets, operating efficiently within financial plan.
EDUCATION AND TRAINING
B.A. in Speech Communication, California State University – Long Beach, CA
Simply Outrageous Service Trainer, YMCA; Marketing & Membership Program Trainer, YMCA;
Membership by Design, YMCA; Strength Training Instructor, YMCA; Advanced Resistance Training Techniques, YMCA; Principles of Healthy Lifestyles, YMCA; CPR/AED Certified; and
YMCA Management Modules (Fiscal Management, Group Work, Program Management, & Supervision)
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