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Brandy
US-Louisiana-Lafayette /Lake Charles
Customer Service Representative on Retention Team
To use my Masters Degree in International Relations which I received while attending Graduate School in Okinawa, Japan in the field of government and/or policy work.
BRANDY YOUNG
2918 Melancon Road ~ Broussard, LA 70518
H:(225) 612-0358 M:(337) 257-1244 lbrandy84@bellsouth.net
QUALIFICATIONS
Recent Graduate student with broad international exposure in Asia, completed studies this spring with a degree in International Relations, specific focus in Global Relations. Extensive professional background in client and vendor facing roles in customer service and support to resolve issue, develop and maintain business, and negotiate contracts. Technically proficient in Peoplesoft and Microsoft Word, Excel, and Powerpoint.
TROY STATE UNIVERSITY, Okinawa, Japan
Courses Include: Survey of International Relations, Research Methods in International Relations, International and Political Economy, and Theory and Idealogy in International Relations.
Various Cultural Sites Visited Inlcude: Yasukuni Shrine (“Tomb of the Unknown Soldiers”), Iwo Jima, Shuri Castle (“Palace of Ryuku Islands and site of the Battle of Okinawa”), and Mount Fuji.
UNIVERSITY OF LOUISIANA at LAFAYETTE, Lafayette, LA
Awarded Athletic Scholarship for Women’s Soccer Team
Varsity Soccer Team Member, 2000-2003
PROFESSIONAL EXPERIENCE
AT&T Formerly Cingular Wireless, LLC, Lafayette, LA February – August 2006
· Interacted directly with clients considering cancellation of services to resolve problems and retain business, requiring superior client servicing techniques, patience, and problem resolution skills.
· Accomplished highest client retention rate for the team by providing excellent customer service and researching other competitive cellular companies to present facts to clients to prove the current plan is superior and less expensive overall.
JOE YOUNG PLASTERING COMPANY, INC., Lafayette, LA 2002 - 2005
· Coordinated all activities to procure products, including conducting research of various vendors and supplies, keeping up to date on market trends, and reviewing bid proposals, to reduce costs and maintain a high level of service.
· Liaised with vendors to obtain detailed product information on pricing, availability, and delivery schedules.
· Prepared purchase orders and bid requests, negotiating contracts to maintain budgetary limitations.
· Discussed defective or unacceptable products with vendor quality control personnel to determine source of trouble and take corrective action quickly, so as to not disrupt supply.
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