Supervisor with Operations Manager ability Resume
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Resume:
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Objective:
To fully utilize my skill set and experience in various areas of employment, while expanding my own growth and working knowledge to implement my abilities and continue my personal growth.
Education:
McKinley High School - Stylus
Forest Park Community College
Various PDC classes as well as classes from Operational Development
Employment:
/ - Current Still employed Customer Service
I have served as a Supervisor / Team Leader for the past five () years and previously with current employer. Previous management and or supervision experience as well currently have over people who are my direct reports and who I develop into world class associates
Daily responsibilities have included building a world class team of agents. This has been achieved by coaching and continued training. Keeping moral and a desire to achieve the best possible measures for their growth is instilled. Other responsibilities are company driven and include time keeping variance of my team, and consistent reporting procedures through different applications.
My history and stats as a team leader have met or exceeded client expectations consistently. I have been recognized and received customer commendations, as well as project, company and client recognition. A number of my suggestions to increase employee morale were implemented and provided positive results. Agent performance and scorecards have met project and client expectations consistently, which continued growth as the goal.
Through building a consistent team, I have managed to successfully coach and develop a number of my agents who have stepped up to serve in a greater capacity
I have also aided in developing other Supervisors so they perform their respective duties more effectively.
/ - / New Horizon Promotions (Owner / Manager)
Completely built a successful operation from the ground up. Developed and implemented promotional activates, market strategies, and increased sales through a solid advertising campaign. Through such activity I was able to build a large mailing list from ground level. Personally designed all promotional materials used, including bulk mailings, newspaper ads, radio ads, and at times did those myself. During this time frame there was a lot of public relations work dealing directly with the general public as well as mass media markets.
/ - / Chrysler Motors - Assembly Plant Floater Fenton, MO.
Successfully performed various line duty operations, which lead to becoming a plant floater with the unique ability to perform work or task anywhere in the plant and as needed. Used industrial tools to complete work assigned and to meet productivity levels required. Designed several hand tools to make certain jobs easier which ultimately were copied and regularly used by others. Considered for supervision / management.
/ - / Flaton Machine Works - Lemay, MO
In general, performed the various operations associated with those of a machine shop.
/ - / Arlans Department Stores - Lemay, MO Assistant Manager / Auto and Hardware
Promoted to Assistant Manager with responsibilities associated with inventory, merchandise and sales display, employee scheduling and supervision. Proactive in sales and present on the floor to assist customers with their needs. Presence on the floor with public exposure was a large part of department’s success.
Other Employment
KJFF Radio - Talk show co-host Festus, MO.
Target Stores - Mehlville, MO.
Small part in a Movie filmed in St. Louis called “King of the Hill.”
Strongly considering relocation and ready to aid in the development and growth of any possible employment opportunity that may be available.
Lester Horn
Boeing Drive
Arnold, MO.
Marital Status: Married
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