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Director, Strategic Marketing Resume
Daphne
US-Georgia-Atlanta
Reconveyance Liaison
To obtain a challenging analyst position within a large company.
Daphne Coulter 430 West Browning Rd #u4 Bellmawr NJ 08031 609-792-3088 dcoulter19@yahoo.com
Experience
| 3/ 2003-Present | PHH Mortgage Corporation | Mount Laurel, NJ |
Reconveyance Liaison§ Promoted three times based on strong performance appraisals. § Exceeded daily department standards by 25-50%. § Prepare Paysat reports. § Communicate with attorneys, counties, and homeowners regarding release documents. § Resolve client concerns by preparing and mailing corrected release documents. | |||
| 6/2002-3/2003 |
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Flood Coordinator§ Resolved flood disputes for homeowners. § Consolidated Fleet loan conversion spreadsheets. § Calculated flood zone areas through online research. | |||
| 5/2001-6/2002 |
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Customer Service Representative§ Maintained a 95% Quality Assurance rate. § Handled customer requests and administrative duties. § Supported sales representatives, account personnel, and management. § Resolved customer complaints for senior representatives. | |||
| 9/1999-5/2001 | Summit Bank | Mount Holly, NJ |
Personal Banking Representative§ Performed financial exchange services for customers. § Introduced new financial products to prospective clients. § Recommended product upgrades to existing customers and initiated new customer accounts. | |||
Education | May 2008 | Rider University | Lawrenceville, NJ |
Bachelor of Science in Business Administration, May 2008§ Financed 100% of education through full-time employment § GPA : 3.182
December 2003 Camden County College Camden, NJ Associate of Science in Business Administration, December 2003 § Dean’s List | |||
Computer Skills | § Proficient in Microsoft Word, Excel, PowerPoint, and working knowledge of other Microsoft Office software. § Fidelity (CPI) knowledge and strong 10 key ability
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Special Awards | § Awarded the 2005/2006 PHH Mortgage Corporation Silver Team Player Award for excellent service § Participant in Diversity Council 2007 § Active member of Society for Human Resource Management | ||
Willing to Relocate/ Travel
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