Name:
Sarah
Location:
US-Colorado-Denver
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Customer Service Representative
Personal Website:
Objective:
Employment in stable/longterm work environment other than a traditional call center
Resume Text:
HIGHLIGHTS OF QUALIFICATIONS
* Bachelor of Science Degree in Corrections/Social Science
* 17 Years Computer Experience
* Oregon State Training as Mediator
* Outstanding oral and written communication skills
* Enjoy a challenging work environment
* Well organized, strong planning skills
Experience and Work Skills
* 15 years Management Experience with my own business
* 4 Years Experience Organizing/Directing Volunteers
* Expert computer skills (DOS , Windows, AS400, MS Office Products and internet)
* 15 years experience using various database systems on computer
Recent Work History
Customer Care Consultant
Service Magic Number Hidden
14023 Denver West Parkway
Golden, Co 80401
September 21 2007 to Present
* Answer inbound calls from contractors
* Document calls
* Accept payments from contractors via credit card and/or electronic funds transfer
* Explain/Educate contractors regarding processes and company guidelines
* Engage contractors in discussions regarding value of service
Customer Care Representative
Moneygram International
3940 S Teller, Lakewood, Co 80235
Human Resources Number Hidden
May 2004 to March 2005
Last Supervisor: Paula Diaz
* Answered inbound calls
* Wire money around the world for customers
* Handle money orders difficulties and answer questions regarding them
* Be aware of fraud issues and stop a transactions that appeared to be fraudulent
* Educate customers about fraud or connect them to someone who can assist them with that issue
Claims Examiner
AON Innovative Solutions
Number Hidden
Contracted to American Express
13922 Denver West Pkwy Bldg. 54
Golden, Colorado 80401
October 16th 2002 to May 2004
Supervisor: Mary Ann Koch
* Using AS400, Windows 2002, Windows 98, IMS and Triumph
* Processed claims for baggage loss and delay as well as purchase return protection, Warranty, and best value guaranty.
* Spoke to card members about their claims and solving problems
* Stress was placed on accuracy and knowing the rules of the insurance programs while at the same time being customer service oriented and helping the insured feel taken care of.
Mailroom Assistant
Westaff Employment Agency
Number Hidden
1057 S Wadsworth, Lakewood, CO 80226
Contracted to State Farm Insurance
January 2002 to October 15, 2002
* Opened mail
* Researched missing/lost claim numbers
* Called agents, medical providers and clients to obtain information
* Used computer software (AS400 and Windows NT) to research computer claims to correct/enter information
* Prepared documents to be scanned.
Community Living Facilitator/Manager for Community Protection Home
Sunrise Services
PO Box 2558, Everett, WA 98203
Number Hidden
March 1999 to September 1999
Supervisor: Sherri Stinnet-Kelly
Managed a group home that consisted of 3 dual diagnosed developmentally disabled men who were adjudicated as sex offenders and the seven staff members who served as their caregivers.
* Arranged staff scheduling
* Created and maintained behavior tracking forms as needed
* Kept financial records on residents' income and expenses
* Did payroll for staff
* Consulted with psychiatric professionals regarding resident behavior and medication, transported clients to psychiatric and medical appointments and provided input to professionals regarding client progress.
* Wrote and over saw the carrying out of treatment programs for clients following the guidelines set by therapists
* Dealt with the residents contact with their families and fielded queries from family members regarding issues they may have with both the treatment and any other issues that regarded the residents.
Shangri La Corporation
618 Cottage St., Salem, OR 97302,
Number Hidden
Position: Crisis Intervention Specialist
September 1996 to September 1998
Contact: Jessica Kennedy
* Worked as a team member in a group home with 5 DD adults for first 15 months managing Adult Daily Living Skills (ADLS), facilitating training programs, logging progress, monitoring physical and emotional status of individuals and reporting changes to my supervisor. I also transported clients to work and other activities administered medications and treatments.
* Worked 9 months with dual diagnoses developmentally disabled adults who were in crisis, performing assessments of mental condition (PIMRA, Reiss Screen and others), consulting with psychiatric staff, writing treatment plans, discharge reports, detailed individual and medical logs for each client (using MS Word). I also participated in ISP/IDT meetings regarding individual client progress and treatment needs, interviewed clients for acceptability to program, and managed the de-escalation of crisis situations either alone or with other team members.
*
Yamhill County Parole and Probation
615 6th St., Mcminnville, OR 97128, Number Hidden
Position: Intern Probation Officer
June 1994 to February 1995
* Assisted senior officers with computer duties by doing the logging/maintenance of records of client activity in the computer database
* Interviewed clients in office and/or jail
* Referred clients to services
* Monitored client progress/compliance with treatment
* Prepared court documents
* Created/maintained computer forms (MS Word)
* Monitored U.A.'s, transported clients when necessary, and attended court hearings.
Benton County Parole
180 NW 5th, Corvallis, OR 9733Number Hidden
Position: Intern Probation Officer
June 1991 to December 1991
* Interviewing home detention clients both for eligibility and on a weekly basis after acceptance,
* Do voice printing through phone/computer hook-up for voice verification during home detention
* Set up and maintained schedules for clients activities using computer
* Used the LEDS computer for criminal history checks
* Chronograph client activity and all contacts and conversations with them and
* Kept other team members updated on client progress
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