IT Analyst Resumes in US Minnesota St. Paul: Robin

IT Analyst Resume
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Name:

Robin

Location:

US-Minnesota-St. Paul

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

IT Analyst

Personal Website:

Objective:

Dynamic, results oriented, human resource professional with Fortune 500 experience in both corporate and manufacturing environments. Proven skills in office administration, human resources, project management, payroll and benefits administration, policy development and employee relations. Outstanding ability to be an agent of change and strategic business partner in the most sensitive area of business, people.

Resume Text:

1784 Lincoln Avenue, St. Paul Park, MN 5507Number Hidden•Address Hidden

Robin Lynn Lee
Summary
Dynamic, results oriented, human resource professional with Fortune 500 experience in both corporate and manufacturing environments. Proven skills in office administration, human resources, project management, payroll and benefits administration, policy development and employee relations. Outstanding ability to be an agent of change and strategic business partner in the most sensitive area of business, people.
Computer Skills:
MS Word, Excel, PowerPoint and Internet, PeopleSoft HRMS module (including payroll, human resource, benefits, etc.) and the Financial module (including Accounts payable, Accounts receivable, General Ledger, Asset Management, Sourcing, and Order Management), Lotus Notes 6.5. Experience on IMS/mainframe systems.
Professional Experience
3M Company Maplewood, MN 1984 - 2007

IT Analyst 2005 – 2007
 Managed day-to-day server incident flow in order to consolidate incidents and problem relation to manage call volumes in the help desk area. Analyzed knowledge databases to troubleshoot, escalate, and resolve incidents.
 Serviced the International Helpdesk in identifying and escalating problems. Served as single point of contact with distributed sites ensuring timely escalation of business critical problems.

Senior Human Resource Coordinator 2001 – 2005
 Responsible for the interpretation and application of Human Resource policies, recommending changes and monitoring for compliance.
 Administered benefit plans to employees, resolved problems, and assisted with claim processing.
 Conducted orientation sessions, enabling employees to have a clear understanding of all benefit entitlements. Notified employees of changes in benefits programs.
 Effectively supervised staff, ensuring consistent, improved communications, ensuring that deadlines were met.
 Conducted workforce adjustment meetings for employees who were being laid off.
 Conducted exit interviews to determine reasons behind separations.
 Attended meetings of managers, supervisors and work units to be better informed.
 Met with supervisors and managers to determine effective remediation techniques which included job skill training and personal intervention to resolve human/employee relations issues among personnel.
 Trained production personnel on all mandatory legal compliance courses which resulted in a more knowledgeable and informed work force.
 Reviewed, administered and updated insurance and benefits package.
 Assisted plant manager with update of pay grade levels and other salary administration functions.
 Coordinated performance and salary reviews.

 Maintained payroll control records, reviewed payroll to ensure accuracy, directed review of personnel records to determine names, job grades and rates of pay. Recorded changed pay rates in payroll register and computer files. Reviewed payroll to ensure accuracy.
 Administered and monitored FMLA and STD paperwork.
 Formulated procedures for systematic retention, protection, retrieval, transfer and disposal or records human resource records. Prepared activities reports for guidance of management.
 Provided HR support for HR activities such as continuous improvement initiatives, affirmative action plan, integration, and reductions in force.
 Served as event planner, including plant blood drives, safety glass and shoe programs, perfect attendance luncheons and dinners, and more.
 Spearheaded morale boosting efforts.

Lead Materials Control Coordinator 1997 – 2001
 Conducted inventory management and planning support for several product lines including monthly inventory reconciliation.
 Trained and guided contract manufacturing facilities in the area of inventory reconciliation and invoicing.
 Planned and ordered all raw materials associated with product lines and supported supply chain initiatives to meet or exceed corporate goals.

Senior Contract Coordinator 1993 – 1997
 Administered the development of construction contracts with internal customers and all other necessary disciplines of contract negotiations for 3M plants worldwide.
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Document Control Coordinator 1991 - 1993
 Assisted company security specialists in administering overall security program including policies and procedures related to the internal handling of top secret inventories and associated paperwork for the Department of Defense. Held Top Secret Security Clearance from 1991 to 1993.
 Controlled the classification and marking of all classified documentation. Additionally controlled the position of said documents at all times.
 Prepared for government audits for all classified documentation.

Package Engineering Technician 1989 - 1991
 Performed comprehensive testing on packaging/product to ensure compliance.
 Created and updated packaging specifications and standards as needed.

Procurement Associate 1984 – 1989
 Assisted procurement specialists and mangers will all duties related to procuring raw materials, packaging, office supplies and other materials for internal 3M customers.

Education
Bachelor of Science in Business Management
 Cardinal Stritch University, 2002
 Graduated cum laude with a GPA of 3.67