Sr IT Consultant/Strategy Resume
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Resume:
Enterprise Information Technology Management
Areas of Expertise (include however not limited to):
•Life Cycles – Product, Program, Project and Software Development
•Program & Product Mgmt – Governance, Assurance, Alignment, Integration, Oversight, etc.
•Ecommerce / Digital Branding: Interface between a company’s products and services and its audience(s).
•Strategy, Planning, Process excellence
•IT Governance (ITG) / Compliance
•Security, Risk Assessment / Impact Analysis
•On/Off Shore and Global Team Leadership
•Quality Assurance, Data Integrity / Disaster Recovery
•Cost Benefit Analysis, budgeting and financial reporting
•Release Mgmt, Configuration Mgmtand Continuous Improvement
•Contingency Planning and Change Management
TECHNICAL PROFICIENCIES
Methodologies/Tools: Six Sigma, CMM, IT Governance (ITG) Tools Project Portfolio Management (PPM) Application (Microsoft Project Server, Mercury ITG/HPPM, Niku Clarity, SaaS Appls, etc.); Rational Unified Process (RUP) includes Iteration Strategies, RequisitePro Business Modeling w/ UML, Requirements Management w/ Use Cases, Requirements tracking, dependencies, and sources; Rational Rose to visually model problem domain and for completing detailed design; ClearQuest for defect and change-request tracking and ClearCase for configuration management and source control; Rational Team Test fundamentals of functional and performance testing; Estimation Tools, eProject, Learmonth Burchett Management Systems (LBMS), IDEF Data Process Modeling, Quality Assurance Lifecycle, Quality Function Deployment automated Test Lifecycle (structured methodology geared toward ensuring successful implementation of automated testing), Total Quality Management (TQM), JAD & RAD, ROBO Help, Doc-to-Help. Process Modeling & Business Process Reengineering; BPR Tools include: Savvion BusinessManager & Process Modeler, Knowledge Based Systems (KBSI); Knowledge Management strategy, processes and tools). Oracle Designer/, Proforma ProVision and Mega. Best practiced subsets of IT Operation: RUP, ITIL, SDLC, MSF and MOF.
Infrastructure: Service Oriented Architecture (SOA) exposure, Exchange, SQL/Sybase, Windows & Proxy; Domino Server, Client/Server, Web logic Server, HP, AS, IBM & Compatible PCs, Macintosh, Windows/NT//XP, HP-UNIX, JEE, Microsoft.NET (platform for XML web services) & DOS. Basic knowledge of, and/or experience related to -tier e-commerce architectures design and operations including web layer, application layer (Java based applications Weblogic), and DB layer components (Oracle), Enterprise Data Warehouse, Business Objects, WebE and Tera Data.
Hardware/Platforms: Exchange, SQL/Sybase, Cisco, Ethernet, Windows & Proxy; Domino Server, Client/Server, Weblogic Server, HP, AS, IBM & Compatible PCs, Macintosh, Windows, HP-UNIX, JEE, Microsoft.NET (platform for XML web services) & DOS.
Applications: MS Excel, MS Word, MS PowerPoint, MS Access, MS Enterprise Project Server (built an EPM solution to successfully deliver enterprise programs/projects), MS Viso; Web Tools, Microsoft Project, Workbench, Timeline, Sametime, Cognos, Adobe, Outlook, LotusNotes, Dreamweaver, Automatic Software Testing, Content Mgmt (Stellent). Basic knowledge of: Java, C++, C, C#, VB. Microsoft .NET, MS Sharepoint, Cobol, Minitab, SQL, Web services, Web sphere, ERP: SAP Enterprise, Peoplesoft, Lawson, Oracle, JD Edwards.
Networking: Basic knowledge of, and/or experience related to TCP/IP, routing, switching, firewalls, and Cisco based e-commerce infrastructures components and design; Multi-server and multi-processor server development.
Middleware/Other Software: Tibco, Business Objects, Oracle i, Unicode, Informatica, Micro Strategy, IT Security/Concepts & Practices: Applications Development, Operations, Cryptography, Data, Telecommunications, Network, Internet, Business Continuity Planning, Ethics.
PROFESSIONAL EXPERIENCE
Sr IT Consultant/Strategy (Remote), Minneapolis, MN ( — Present)
Use consulting skills, business knowledge, product/program life cycles, processes, measurements and tools to analyze issues and drive solutions that transform the client\'s business. Own and developed a company’s global Web & Digital Branding IT strategic and delivery plan in alignment with CIO and IT leadership. Developed and implemented IT marketing and external communications including external “branding” of the Global IT organization. Implement technologies to facilitate the flow of internet information; involved Internet security, internet Infrastructure physical hardware, transmission, media, and software used to interconnect computers and users on the web. Implemented Enterprise Performance Management (EPM) Center of Excellence (COE), giving client the power to execute effective business strategy using a series of organizational processes and supporting technology. The EPM solution enabled the organizations to align resources around a common plan, track and measure progress, and adapt quickly to market conditions to boost performance across the enterprise. Where trading on the Internet occurs, ensure that adequate controls are in place to ensure compliance with local laws and customs on a world-wide basis. Ensure compliance with privacy, intellectual property, transborder data flow and cryptographic regulations that apply to the IT organization.
IS Manager, Nissan North America, Nashville TN ( — )
Managed the technical aspects of strategy, process, governance, planning, execution, and deployment. Performed as the primary management point of contact between the business’ executive and department management, third-party vendors, and IT. Recommend business IT operating and capital budgets for business approval. In cooperation with the business, managed the customer’s IT budget(s). Managed the IT staff assigned to the business account in accordance with the SLA. Oversee and ensure the effective delivery of other IT services as appropriate (e.g., Help Desk Services, Applications Service Center, Enterprise Systems Management, Global Services consulting, and Governance). Ensure that IT functions are performed to achieve or exceed the expected operating standards and the designated level of customer satisfaction. Support the regulatory compliance obligations. Ensure that industry, Nissan Global, and Planning Services Standard Practices are implemented, maintained and achieved. Partnered with Global (Japan, Europe, Brazil), in cooperation with the business, to develop Governance and SLAs that follows as closely as is feasible the Nissan’s Managed Services \"Model\" SLA. Report IT SLA performance to the Information Global lT Technology Executive Committee (ITEC) and Global Information Technology Operations Committee (ITOC) on a regular basis as specified in the SLA. Ensure IT compliance with all policies and procedures established by the business or established jointly between the business and IT.
Sr IT Consultant, Mason & Associates, Inc., Burnsville MN ( — ); Clients: Thompson West, Piper Jaffrey & Cargill
Provide end-to-end consulting solutions to address customers\' needs in IT Strategy and Planning, IT Infrastructure, Custom Application Solutions, Operating Systems and Services, Storage Systems and Services, Security, and Network and Systems Management, helping them optimize their business to better face competitive challenges and meet future demands. Managed all aspects of IT personnel, computer systems, corporate software, infrastructure, networking, web and application servers, telecommunications, security, compliance, and end-user support. Assure Executive IT management that the company’s technical infrastructure and information processing is in compliance with state and federal laws, regulations, company policies, licensing and contractual obligations.
Sr IS Technical Program Management (ITG Center of Excellence) General Electric- IS Commercial Finance ( — )
Responsible for overseeing all aspects of the technology operations globally, including internal systems administration, software development, quality assurance, and production systems operations. Responsible for establishing strong working relationships with GE’s information technology groups, business and stakeholder. Ensuring that the business units and IT conforms to corporate technology and information security standards and practices. Managed divers teams of - information technology professionals engaged in an effort to develop and deploy world class technology systems and products, to the Commercial Finance Services marketplace. Use background in software development to include distributed system design and development, object oriented design and development, database systems design and development. Applied experience managing complex, web-based systems with full disaster recovery capabilities within a global production environment.
Sr IT Management Consultant, Mason & Associates, Inc., Burnsville MN ( — ); Clients - Health Partners,Lawson Software,Brain Bench,Blue Cross Blue Shield of MN,Best Buy,American Express & GMAC RFC
In consulting capacities, delivered services from throughout the portfolio, with specific skills in delivery of IT Strategy and Planning services. This includes services such as:
•Process Governance and Architecture – With specific skills in process and governance analysis, real-world process development and implementation as well as analytical projects to drive process improvement and efficiency
•IT Strategy and Integration – Involving the complete lifecycle of IT services for client, from strategic direction to meet business needs, through planning, design, implementation and operation of large scale IT initiatives
•Business and Financial Analysis – Providing business-driven analysis of IT projects for clients. Including the ability to drive sourcing decisions, calculation of ROI/TCO for specific initiatives and complex insource/outsource decisions
•RFP Services – Assisting and leading a client through a full RFP lifecycle for a given IT initiative for sourcing of infrastructure and services
•Enterprise PMO setup and management by implementing key components of the PMO Architecture layer: Project Portfolio Management Application, Collaboration and Document Management Platform, PMO Content Assets (processes) and Desktop Tools supporting the PMO.
Responsible for compliance program focused on Sarbanes Oxley, HIPAA, Consumer Privacy and Audit remediation. Formulating a program and project schedule, mapping features and tasks into that schedule based on resource availability and dependencies. Partnering with the project team to establish entrance/exit criteria for all milestones, work with project leads and feature teams to identify and mitigate risks, Coordinating release-to-operations and release-to-Web activities with Operations and internal support team, Collecting status and communicating it to the broader team via mails and the team Sharepoint site.
Sr. IS Management CIS, St. Paul Fire & Marine Insurance Company, St. Paul MN ( — )
Lead and managed IT staff that supports the infrastructure including Servers, Networks, Security and Help Desk. Provide leadership direction and supervision to subordinate staff across multiple disciplines. Develops, implements, and evaluates operations, programs, policies, procedures, strategies, and goals in assigned areas of responsibility. Initiate collaboration with internal departments to promote organizational effectiveness. Participate and serve on a variety of committees, meetings, task forces, and/or other related groups to secure advocacy and influence support for programs and ideals. Research, analyze, and make recommendations for cost effective improvements in IT and operations. Design, administer, and evaluate programs and services. Negotiate and administer contracts and agreements for professional services. Develop and administer budget for assigned IT areas of responsibilities.
Sr. Manager IT Projects, Pillsbury, Minneapolis MN ( — )
This role involves partnering closely with IT COE, development and test teams to translate goals and requirements into plans for major and minor product releases. It also involves managing these projects day-to-day to track progress, analyze risks and provide status. Used the five stages of each product lifecycle i.e. product development, introduction, growth, maturity and decline. Lead and coordinate multiple efforts delivered by a single team. Produce and drive the execution of efficient processes that meet the requirements of the immediate team and the larger organization. Organize cross-functional activities ensuring completion of the deliverables on schedule. Communicate clearly within the team and outside of it. Represent the team in forums relating to timelines, deliverables, etc. IT Mergers, Acquisitions, Divestitures and Outsourcing, institutionalize a best in class deal execution methodology that enables sound cost and work-effort forecasting, and execution of rapid, cost-effective IT integrations and separations while meeting Pillsbury’s business objectives.
Sr. Manager IT Program/Project, American Express, Minneapolis MN ()
Spearhead and lead technology development projects. Establish project plans and timelines, managed a team of developers, overseeing the specifications documentation, design, testing and deployment/support phases of IT projects. Responsible for ensuring that new methodology developments and ongoing production activities are delivered on time and with high reliability. Success in this role requires a solid understanding of technology concepts to ensure that we always create practical solutions. Responsible for delivering organization change management OCM) practices. Interface with middle and senior-level client personnel to develop OCM implementation strategies, projects plans, and address specific issues that may arise during an engagement. Designing organizational change solutions to support Best Practice implementations.
EDUCATION & CREDENTIALS
Bachelor of Science in Computer Information Systems
Metropolitan University; St. Paul, Minnesota
Professional Accreditations
•Lean Six Sigma and other continuous process improvement methodologies
•Sarbanes Oxley
•PMBOK and PMI principles
•Health Insurance Portability and Accountability Act (HIPAA)
•Financial aspects of the budget (CFROI, TOC)
•Logistics and Enterprise operations/data center management and deployments
Professional Affiliations
•National Association of Female Executives to Present
•Project Management Institute to
•Minnesota Chapter of Women In Project Management (Treasurer/Secretary) to
•International Society of Six Sigma Professionals to
•American Society for Quality (ASQ) to
•Metropolitan University Alumni Board to
•Mentium to (mentoring program for mid-level and junior-executive level female professionals that provides leadership development and professional support)
•City of Minneapolis Innovative Community Awards to
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