Customer Service Specailist Resume

Posted on: 2008-02-26

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Resume:

Barbara A. Johnson
W. th Ave., Golden, CO.

Objective Administrative Assistant

Experience: Administrative Assistant / Customer Service Specialist
Intrawest Shared Services, Golden, Colorado - July to February ,
Excellent service to internal & external customer to resolve account issues
Timely response and resolution to an average of e-mails and phone requests per month
Timely response and resolution to an average of faxes a month
Positive shift in company reputation of Customer Service


Manpower
Hanley Wood & Assoc., Denver Colorado – February to May
Assignment complete. Accurately enter detailed property profiles and update associate information to a custom date base.

Manager - Santa’s Workshop
Noerr Programs, Golden, Colorado, September & to January & ,
Met & exceed all sales goals, Set-up & complete management operation of retail store
Hiring, scheduling, inventory, training, cash reconciliation, time & attendance
Daily reports and detailed inventory, supervised eight to people

Part-time Checker/Customer Service Clerk
King Soopers, Bergen Park, Colorado, July to November
Excellent Customer Service, met & exceeded all speed & accuracy goals in the first month

Administrative Assistant
Fortune Valley Casino, Central City, Colorado, February to May
Work successfully with and supported a diverse employee base
Computerized schedules, sign-in sheets, employee contact list
Daily & YTD profit/loss, product usage, time & attendance report
Corrections & updated employee personnel files, new hires & terminations

Conference Center Coordination & Safety Warden
Temporary Contract @ The Environmental Protection Agency
Martinez & Hromada, June to July , Denver, Colorado
Managed Training & Business Center, Scheduled , guest and meeting each month
Prepared meeting & ensured necessary equipment was configured for meetings
Ensured all learning tools & Books were available for scheduled meeting
Train employee & Guess on emergency procedures for evacuation & re-entry

Administrative Assistant
Temporary Contract @ The National Renewable Energy Lab, Golden, Colorado
Martinez & Hromada, Denver, Colorado
Responsible for scheduling appointments for Quality Assurance staff
Completed spreadsheets in MS Office, prepared & distrusted proposals
Completed filing, purchasing & provided customer service to internal & external customer

Administrative Assistant & Archive Technician
Temporary Contract @ The National Renewable Energy Lab, Golden, Colorado
Martinez & Hromada, Denver, Colorado
Responsible for writing procedures to preserve archived drawing for the NPS & National Monuments
Sort drawings by media, copy & re-file by drawing number
Updated Technical Information Center database to reflect changes
Produced detailed spreadsheets on drawing changes & recorded material usage
Check & update microfilm records from microfilm cards to TIC database

Administrative Assistant, Purchasing & Accounts Payable (Bankrupt)
Acculabs, to , Golden, Colorado
Responsible for incoming calls, coping & distributions of technical reports
Purchasing chemicals & supplies for laboratory, verifying purchases & paying all invoices
Managed business center, mail, shipping, receiving
Accurate record/logs of all of these responsibilities

Inside Sales Representative & Customer Service (Bankrupt)
Advanced Technology Partners, Inc., , Lakewood, Colorado
Responsible for cold calls to increase Computer Technical Support & System Implementation business
Customer Service to customer base & Marketing business
Provide Computer Sales Representative scheduling & equipment purchasing
Provided administrative support to Sales Representatives

Cashier/Customer Service/Slot Technician
Bull Durham Casino & Wild Card Saloon, , Black Hawk, Colorado
Accountable for up to $K & balancing bank @ open & close
Cashed checks, payroll, government & computer checks, ensured accuracy of balance sheets
Payouts for jackpots, short pays & accumulative credits
Completed paperwork for blackjack tips & profit percentages

Account Service Representative/Inside Sales
Coors Ceramics Company , Golden, Colorado
Promoted to full responsibility for quotes, orders, returns, schedules & technical assistance
Written & oral communications for Lab Ware & added responsibility for Tube & Rod insulator product lines for the Western Unites Sates & Western Canada
Reorganized inventory that resulted in improved efficiency in deliveries & manufacturing priorities

Customer Service Representative/Inside Sales
Coors Ceramics Company , Golden, Colorado
Promoted to full responsibility for quotes, orders, returns, schedules & technical assistance
Written & oral communications for Custom Products for Eastern United States & Canada

Education Barnes Business College
Red Rocks Community College
Regis University

References References are available on request.