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Gerardo
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10+ yrs
Sr. Technical Specialist
Objective:
A position as an IT Support Technician where I would add value and utilize my IT knowledge in a high tech environment to achieve responsiveness and accurate support in a timely manner
Gerardo Candelario
355 Rio Verde Place #3
Milpitas, CA 95035
Home: 408 649 5450
Cell: 408 712 7663
Email: jojocandelario@comcast.net
Experience:
9/2006 - Present
Ojo Technologies/ Network Designs – Fremont, CA
Sr. Technical Specialist
I am responsible in prepping, maintain, and troubleshoot NVR and camera hardware and software packages. Interacts with end users to identify current computing procedures and desktop based LAN systems software operations. Fully document and maintenance, software and hardware upgrades. Responsible for any hardware replacement warranty issues with Dell and IBM laptops and workstations.
7/2001 – 9/2004
Laserscope Inc. - San Jose, CA
Sr. PC Support Technician
Provide support to end users on a variety of issues. I am proactive in my job by researching and resolving possible technical issues, so as not to expose the company to down-time. In addition, I monitor the helpdesk, and provide technical support for the users. I am responsible for maintaining, analyzing, troubleshooting and repairing Desk Top computers, Laptops, LaserJet printers and computer peripherals. Fully document and maintenance, software and hardware upgrades. Support and maintain user account information, such as: rights, security and systems groups through AD. Perform system backups and file restore. Create ghost images for all Dell, IBM laptops, and workstations.
12/1999 - 6/2001
KIS Computer Center - Fremont, CA
Engineer
IT consulting specialist (Helpdesk/Desktop Support) Answering helpdesk calls for technical support. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Perform system backups and recovery. Maintains data file and monitors system configuration to insure data integrity. Document issues, tasks and procedures.
05/1997 - 12/1999
Camino Medical Group - Sunnyvale, CA
IT - Technical Analyst III
Supervise and manage desktop technicians and helpdesk staff in daily computer and peripherals issues and problems including networking. Installation, configuration, maintenance. Troubleshoot and repair of over 600 network stations, printers and to include: Dumb terminals, Laptops, dot matrix printers, bar code label printers. Servicing/ supporting over 18 clinic sites.
10/1989 - 05/1997
KIS Computer Center - Milpitas, CA
Desktop Support Technician
Consulting contractor for Camino Medical Group since 1994 in IT Dept.
Skills:
MS Active Directory, MS Exchange Server
MS NT, 2000, 2003 Servers TCP/IP, DHCP, WINS
Windows 98, NT, 2K, XP Pro
Novell Groupwise, MS Outlook 2003
MS Office 97, 2K, XP Pro
Blackberry, PDA, Wireless Router A/B/G
Cisco VPN, Citrix client, RealVNC
Symantec Ghost
BackupExec 8.5
Novell Netware
Certified HP LaserJet Technician
Milestone
Education:
1977 - 1981
Juan Sumulong High School - Philippines
Graduate
References:
Bob Bisetti, Fremont, CA 510-506-2585
Gia Wunderlich, Fremont, CA 510-396-3498
Debbie Gould, Los Gatos, CA 408-761-3183
Junne Cabreros, Sunnyvale, CA 408-524-4182
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