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DOROTHEA
US-Mississippi-Central
CLAIM CONSULTANT
Claim Representative
DOROTHEA BROCK
5404 Charter Oak Place
Jackson, MS 39211
Home: 601-956-6883; Cell: 601-668-4260
Experienced Insurance Professional with a proven and demonstrated record of success in a fast-paced environment. Known for being a results-oriented team player with excellent organizational skills. Dependable, analytical, and able to assimilate new tasks quickly.
Additional areas of expertise include:
· Thirty one years experience in all phases of claim management
· Excellent Problem Solving Skills
· Outstanding Communication and Interpersonal Skills
· Highly Motivated
PROFESSIONAL EXPERIENCE
Cannon Cochran Management Services Inc. (CCMSI) 2005 to present
Claim Consultant
· Proficient in the nuances of the Mississippi Tort Claims Act
· Kept abreast of court cases that impact handling claims under the MTCA
· Responsible for thorough investigation and resolution of all case assignments
· Excellent client reporting skills
American International Group, Flowood, MS 2002 to 2004
Litigation Specialist
· Responsible for successful resolution of all litigated case assignments
· Reviewed lawsuits and claim files to determine the best course of action
· Successfully directed and coordinated defense counsel resulting in defense cost savings
· Negotiated lawsuit resolution with plaintiff attorneys
· Promptly adjusted reserves and documented reasons for changes
· Reported to senior management in cases involving serious or potentially large losses
St. Paul Fire & Marine, Jackson, MS 1997 to 2002
Senior Claim Representative
· Responsible for all Medical Professional Liability claims
· Evaluated claims to ensure appropriate reserve levels
· Established strong working relationships with customers, physicians and attorneys
· Successfully directed and coordinated activities with defense counsel
Risk Enterprise Management LTD, Atlanta, GA 1996 to 1997
Claim Technical Advisor
· Responsible for prompt and thorough disposition of large excess/surplus lines commercial claims
· Assured application of Best Practices to all assigned files
Manager, Aetna Life & Casualty Insurance Company, Dallas, TX 1988 to 1995?
1991 to 1995?
· Established Regional Environment Claim Office
· Responsible for the day to day activities of 14 claim professionals & 3 clerical staff
· Facilitated the disposition of 2,000 Hazardous Waste, Bodily Injury & Mass Tort cases
Regional Analyst, Aetna Life & Casualty Insurance Co., Hartford, CT 1988 to 1991
· Established a prototype Regional Environmental Office
· Successfully implemented Aetna’s national environmental organization
Travelers Insurance Company, New Orleans, LA 1984 to 1988
Aetna Life & Casualty Insurance Co., Jackson, MS 1976 to 1984
EDUCATION
B.S. History, University of Southern Mississippi
Licensed Adjuster – State of Mississippi
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