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Supervisor, Customer Support Resume
Field Sales Development Representative Resume
Tracey
US-Pennsylvania-Philadelphia
Driver
To obtain a full-time driving position within the Philadelphia metro area
Tracey L. Lang
125 Hastings Ave
Havertown, PA 19083
484-466-3785
OBJECTIVE: Management position
QUALIFICATIONS: • More than ten years experience in retail and retail management.
EDUCATION: All-State Career School, Lester, PA
Commercial Drivers License Program June 2007
University of Malaga, Malaga, Spain 1991-1992
Bloomsburg University, Bloomsburg, PA 1989-1991
Haverford High School, Havertown, PA June 1987
EXPERIENCE: Best Buy 7/98 to 6/07
Field Deployment Manager
· Promote growth by providing complete on-site leadership, coordination, and follow up for all Company sponsored physical changes made within existing Best Buy stores. FDM is the single point of contact during these initiatives for Retail, Corporate Support teams and on-site contractors.
· Directly in charge of 10+ employees on the Project Team and indirectly in charge of any retail labor provided to assist with project completion, as well as any contractors hired to support these projects.
· Recruit, supervise and develop employees including hiring/terminating, development, coaching, reviews, reporting payroll and dealing with any pay-related and/or HR related issues.
· Provide daily detailed updates and recaps to all involved partners which requires strong communication skills (both oral and written).
· Able to identify and resolve all issues related to merchandising, construction, mapping, layouts, etc.
· Completion of all planned project initiatives to acceptable standards within given timelines as well as managing the labor budget associated with the project.
· Plan travel (airfare, hotel, car rentals) for self and entire team including booking itineraries, requesting and paying out per diem, etc. Travel was 75% of the year.
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Progress Bank, Rosemont, PA 5/97 to 7/98
Bank Teller
· Process customer transactions efficiently and accurately including deposits, withdrawals and transfers.
· Assist customers in opening new accounts.
QVC, West Chester, PA 6/95 to 5/97
Customer Service Representative
· Resolve customer issues via telephone, placing orders for customers, assisting customers with product information, etc.
Thrift Drug 8/92 to 5/95
Assistant Store Installation Manager
· Oversee entire remodel including all merchandising aspects, product relocation and fixturing to complete overall goal.
· Coordinated with contractors and employees to ensure remodel followed given timelines.
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