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Charlotte
US-Wisconsin-Northern
Loss Prevention Officer
Dedicated and experienced employee of loss prevention programs and assistant manager operations for Madison, WI retail stores. Proven track record of minimizing losses and reducing store shrink issues, increasing store sales, increasing customer service.
Charlotte M. Hicks
6756 Jacobs Way Apt. 4
Madison, WI 53711
608-271-6457
Charlotte_m_hicks@yahoo.com
Career Summary
Dedicated and experienced employee of loss prevention programs and assistant manager operations for Madison, WI retail stores. Proven track record of minimizing losses and reducing store shrink issues, increasing store sales, increasing customer service.
Qualifications
Security and Loss Prevention
Shrink reduction and Loss Control
Criminal Investigations and Undercover Operations
Workplace/Public Safety and Asset Protection
Increase in Store Sales
Motivate Employees
Relevant Experience
JCPENNEY-Madison, WI
Loss Prevention Officer 07/2007-Present
Numerous apprehensions with a recovery total of over $1500, merchandise recoveries totaling over $900, Code Adam training, store/staff security and safety, accident/injury reports for both employees and customers, internal investigations for fraud.
BOSTON STORE-Madison, WI
Sales Associate/Loss Prevention 03/2007-06/2007
One of 21 people picked by the Loss Prevention department to under go training to participate in the loss prevention department, assisted in 3 loss prevention cases which resulted in $500 in recovery for the store, customer service, training of new employees, inventory control, shrinkage control.
THINGS REMEMBERED-Madison, WI
Assistant Manager 07/2006-05/2007
Training of new employees, after 6 weeks of the store being an SOS store the store was removed from the list because of the increase in sales, increased the store sales for the Christmas season by over $16,000 over projected sales, increased personal sales for the Christmas season by over $12,000, increased the store sales by over $100,000 for the 2006 fiscal year, improved customer satisfaction, reduced store shrinkage, conducted employee incentive programs.
Education
JCPenney-Madison, WI 09/2007
35 day Loss Prevention Officer Training
Certificate of Completion (Test score of 100%)
Store Certified 09/2007
Boston Store-Madison, WI 03/2007
Loss Prevention Training
Store Certified 03/2007
Things Remembered 07/2006
Assistant Manager Training
Store Certified 07/2006
Engraver Training
Certificate of Completion (Test score of 100%)
Store Certified 07/2006
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