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Secretary/Administrative Assistant Resume
Erin
US-New York-New York City
10+ yrs
No
No
Customer Service Representative
To secure employment at a reptutable company.
Erin J Fox
83-60 118th St Apt 1K
Kew Gardens NY 11415
347-960-9230
SUMMARY OF QUALIFICATIONS
Skilled in planning and execution of special projects within time-critical environments
Decisive and direct, yet flexible in responding to constantly changing assignments
Skilled at solving customer relations problems
High initiative with strong self-management skills
Proficient in Office Suite
Received the CIGNA Champions Award for outstanding dedication and service
Received the TIAA-CREF AAA Award for outstanding service, commitment and dedication
EMPLOYMENT HISTORY
CUSTOMER SERVICE REPRESENTATIVE
CIGNA GROUP INSURANCE
BETHLEHEM, PA 2004 - 2007
Administered processing of standard life insurance enrollment and change forms
Answered internal and external inquiries for information and assistance
Investigated customer inquiries about service and billing
Examined pertinent information to determine most effective response to inquiries and complaints
Supported projects within assigned timeframes
IRS Compliance testing
Underwrote insurance policies up to $150,000
SALES REPRESENTATIVE
PAINT AND WALLPAPER EXPRESS
BETHLEHEM, PA 2003 - 2004
Compared merchandise invoices to items actually received to ensure that shipments are correct
Inventoried and examined merchandise to identify items to be reordered or replenished
Answered customers' questions about merchandise and advised customers on merchandise selection
QUALITY ASSURANCE SPECIALIST
TEACHERS INSURANCE AND ANNUITY ASSOC. - COLLEGE RETIREMENT EQUITY FUNDS
NEW YORK, NY 1996 - 2003
Approved the quality of electronic images
Performed testing of the company computer system to create a more efficient, better running program
Processed Insurance forms and payment requests for active policy holders
Created electronic folders for new customers and maintained existing files
RECORDS CLERK
LIBERTY MUTUAL INSURANCE CO.
LAKE SUCCESS, NY 1993 - 1996
Retrieved information from files in response to requests from authorized users
Maintained extensive complex files
Sorted and classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
Typed insurance certificates and I.D. cards
EDUCATION
CERTIFICATE PROGRAM IN ENTERTAINMENT BUSINESS MANAGEMENT
CITY UNIVERSITY OF NEW YORK- BARUCH COLLEGE NEW YORK, NEW YORK 2003
PROGRAM IN BUSINESS MANAGEMENT
STATE UNIVERSITY OF NEW YORK AT OLD WESTBURY, WESTBURY, NEW YORK 1995
PROGRAM IN BUSINESS MANAGEMENT
CITY UNIVERSITY OF NEW YORK QUEENSBOROUGH, COLLEGE BAYSIDE, NEW YORK 1992 - 1993
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