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President, Mortgage Loan Processing Firm Resume
DL
US-Nevada-Las Vegas
Operations Supervisor
To obtain a management position in the non profit or public sector
DL Carter
2300 Rock Springs Drive
Apt 1017 Las Vegas Nevada 89128
702 557 7792
mscarter2@gmail.com
PROFESSIONAL EXPERIENCE
SAVERS Las Vegas N.V.
Operations
Operations Supervisor 2007/ Present
Managing and directing the day-to-day functions of the sales floor.
Monitoring the flow of customers and providing fast efficient service.
Overseeing the maintenance of the sales floor, merchandising
deliveries and all administrative duties.
Organization of the safety committee and store special events
Supervising and directing operations team members.
Selecting, orienting, and training new team members.
Monitoring and providing guidance and feedback on team members' performances.
Following all company policies and procedures and ensuring they are upheld.
Opening and closing the store as scheduled and in the absence of the
Store Manager.
DHL Express Elizabeth N.J.
Operations
Field Services Supervisor 2005/ 2006
Responsible for overall efficient and effective Service Center
operations regarding pick-up and deliveries. Supervision of pm
couriers and customer service personnel.
Ensures compliance with safety, security, regulatory, and company policies.
Ensures all material is picked up and delivered from/to all area
accounts in accordance with DHL guidelines, customer expectations and
government regulations.
Dissemination of company information, updates, policies and corporate
procedures.
Develops operations plans based on department goals and objectives.
Ensures compliance with import/export regulations, duties, and tariffs
for international as well as domestic shipments.
Supervises a staff of 20+, responsible for hiring, coaching, training,
and developing subordinate staff. Assigns work, sets completion
dates, reviews work, and manages performance in accordance with
organizational policies, procedures, and performance management
processes.
Seton Hall University South Orange, NJ
Graduate Department of Public and Health Care Administration/Center
for Public Service
Administrative Student Services Assistant 2001/2005
Department representative for campus relations.
Liaison for the Center for Public Service Alumni Council.
Assistant to department faculty advisors for Pi Alpha Alpha and
Upsilon Phi Delta Honor Societies.
Responsible for the day-to-day administrative functions and operations
for department special projects, including on and off campus
communications, written and electronic and correspondence, website
maintenance, program advertisements and marketing. Maintenance of
budgetary information, confidential files and databases.
Academic advisement, enrollment, registration, orientation and student
informational processes.
Maintenance of scholarship recipients' donor's databases and M.P.A /
M.H.A honor societies program/volunteer coordinator.
Veterans Hospital Association graduate students' liaison. GDPHA/CPS
alumni council student contact.
Department representative for annual student recruitment activities.
Planning and coordination of meetings, events/special projects.
Coordination of travel arrangements, meeting calendar and department
committee agendas.
Interaction with top level executives as well as faculty and staff for
both educational and professional organizations.
Facilitating operational and logistical needs, and coordinating
publications and marketing resources.
Irvine Valley College Irvine, CA
Irvine Valley College Foundation
Student Specialist 1996 / 2001
Fundraising activities, scholarship donor recruitment, special events support.
Press release preparations and advertising assistance.
Public relations host, volunteer coordinator, alumni member correspondence.
Data base maintenance, grant and funding research.
General office duties
SKILLS:
Microsoft Office, Outlook, Power Point, Publisher, Lotus Notes,
Access, Excel, Internet Explorer,
Focus and Netscape Navigator. CPR Certified
EDUCATION
Seton Hall University South Orange, NJ
M.P.A. Government and Public Policy
Seton Hall University South Orange, NJ
Bachelor of Science B.S
International Relations
Seton Hall University South Orange, NJ
Certificate
Nonprofit Organization Management
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