Name:
Shannon
Location:
US-Mississippi-Southern
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Office Manager
Personal Website:
Objective:
To obtain a job with benefits and stability.
Resume Text:
Shannon Hankins
38 Walls Road
Wiggins, MS 39577
Number Hidden Home Number Hidden Mobile
Address Hidden
Objective
• To obtain a mid-level career position with security, benefits, and room for growth.
Qualifications
• Over eight (8) years of experience dealing with customer service support
• Over five (5) years in administrative and managerial support
• Two (2) years in data entry with a speed of 10,000 keys per minute
• Extremely organized, punctual, and ambitious personality
• Demonstrate a knowledge of how to delegate responsibility
Education
• 2005-Present Western Governors University Business Management
Experience
Mar 2007 Genco Pools and Spa Office Manager
• Office services included personnel, budget preparation, control and special management studies.
• Trained and managed two employees and achieved significant improvement in productivity.
• Handled all accounts payable and receivables.
Nov 2006- Mar 2007 Teleperformance Technical Support Service Agent
• Diagnose, troubleshoot and implement a solution to customers with questions about DSL service and equipment.
Oct 2003- Sep 2006 Taylor Brothers Construction Company Office Manager
• Coordinated the activities of all clerical personnel
• Executed daily operations of A/P, A/R, HR and fleet maintenance.
• Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, and flow of correspondence, filing and the requisition of supplies.
• Planned office layouts and initiated cost reduction programs.
Jan 2000- Sep 2003 SBB Enterprises Office Manager
• Screened, selected and hired registered representatives.
• Identified potential clients, using advertising campaigns, mailing list and personal contacts.
• Trained and managed eight loan officers and achieved improvement in performance.
Shannon Hankins
38 Walls Road
Wiggins, MS 39577
Number Hidden Home Number Hidden Mobile
Experience (continued)
Aug 1998-Aug 2000 Spherion Staffing Data Entry Clerk
• Key in specific data for UPS Carriers
Aug 1995-Jul 1997 Air South Airlines Reservation Agent
• Secure customer reservations
• Answer customer questions and insure customer satisfaction
• Help other reservation agents with questions on procedures to insure the highest level of customer service satisfaction.
Software
• Windows XP, XP Professional, NT 2003, 2004, 2005 Version, MS-Word, MS-Excel, Microsoft Vista, Macintosh OS 9, Quattro Pro, Wordperfect, QuickBooks, Peachtree Accounting, DOS, PowerPoint, Access, Microsoft Publisher, Point of Sales Software
References Available Upon Request
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