Travel Agent Resumes in US-Virginia-Fairfax: Rosana

Name:

Rosana

Location:

US-Virginia-Fairfax

Experience:

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

Travel Agent

Personal Website:

Objective:

Adaptable and highly motivated business professional with supervisory experience in customer service – retail companies, and formal training in Hospitality and Tourism; especially interested in sustainable alternatives, international affairs, human resources and conflict resolution.

Resume Text:

Rosana Zevallos
3961 Highland Oaks Dr.
Fairfax, VA 22033
Phone: 703-861-7112
e-mail: rzevallos@hotmail.com

Background Information
Adaptable and highly motivated business professional with supervisory experience in customer service – retail companies, and formal training in Hospitality and Tourism; especially interested in sustainable alternatives, international affairs, human resources and conflict resolution.

Education 2005–2007 Northern Virginia Community College VA, USA
 AAS Hospitality and Hotel Management
 Certified Food Manager – ServSafe National Restaurant Association
 Presidential Scholar 2005-2006
 Recipient of 2006 Scholarship from
Northern Virginia Chapter of the Virginia Hospitality and Travel Association.
2003–2005

Northern Virginia Community College VA, USA
 AAS Travel & Tourism
 Graduated Suma cum laude – Presidential Scholar
 Staff Member of ASTA-FTP - American Society of Travel Agents Future Travel Professionals

1996–2000
Escuela Peruana de Empresarios IPAE Lima, PE
 B.A.. Business Administration with mention in Finances
 Graduated equivalence: Suma cum laude

Experience
Four years of experience as Department Store Supervisor in leader retail companies (Peru). Responsible for training, supervising, scheduling and evaluating the work performance of a staff of 20+. Top Sales performance, 128% in goals achievements average, demonstrating creativity and initiative in finding ways of reaching the department’s goals. Solid interpersonal skills, influencing positively the behavior of others. Development of strategic plans, preparation of statistics and competition analysis for procurement area and general management.

Internships

Jan 2006 - Jun 2007 International Transfer & Travel Falls Church, VA
Intern Travel Agent
 Air Tickets Sales
 Tax Preparation for individuals and small businesses

Jun 2005-Sep 2005 Mariana’s Travel Herndon, VA
Intern Travel Agent
 Developed sales tools adding cruises and tour packages to its products mix.

Apr 2005-May 2005 Classic Travel Woodbridge, VA
NVCC Intern Travel Agent
 Online and telephone booking of vacation packages, cruises, and hotels.
 Destination and venue researcher.

Jan 2002-Aug 2004
International Transfer & Travel Falls Church, VA
Intern Travel Agent
 Domestic and International air ticket sales.
 Sales Control management, developed formats for customer follow ups and other reports.

Job Experience

Jul 2007- Present International Transfer & Travel Fairfax, VA
Travel Agent – Tax Preparer
 Air Tickets Sales.
 Tax Preparation for individuals and small businesses.

Jul 2000-Jan 2001
Ripley SA – Jockey Plaza Lima, PE
Department Store Supervisor
 Increased branch sales in 134% average in the 3 departments assigned: tapestry, carpets, and mattresses.
 Managed more than a dozen sales associates and a dozen sales promoters.
 Developed daily inventory process for the department of tapestry for all branches.
 Personnel of my departments were given “employee sales awards” consecutively from October to January 2001.

1999–May 2000
Casas&Cosas SA Lima, PE
Department Store Supervisor
 Reduction in 15% of customer returns through improved sales techniques and training sales representatives – Clothing dpt.
 Aided logistic department in planning budgets for the departments through the use of statistics, surveys and environment analysis.
 Developed training course in “Excellence in Sales” for all areas’ sales reps and specific training courses for department.

Dec 1997 – 1999 Casas&Cosas SA. Lima, PE
Sales Representative – Department of Appliances and A/V
 Helped assisting heads of the department in the planning of
 Twice awarded “Employee of the Month”.
Interests International affairs, sustainable development, ecotourism, languages, sports and music.

Other Info
 Bilingual: Spanish (first language), English. Basic French.
 Microsoft Office: word, excel, power point, money, publisher. Intermediate project and access. Global Distribution Systems: Sabre, Amadeus (travel software).

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