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Executive Assistant/Analyst Resume
Ebony
US
Network Engineer
Seeking a Network Administrator or Desktop support
EBONY PHILLIPS
Hammond, Indiana 46327
219-931-5321
Cyrene64@gmail.com
SUMMARY:
Seeking a challenging technical support position where my experience, education, and capabilities can be fully utilized. Seven years of experience in the computer industry, with proficiency in hardware/software diagnostics and end user training. Demonstrates excellent leadership and communication skills. Enjoys serving others, possess a genuine positive attitude, illustrates grace under pressure, and highly motivated with the desire to be part of a dynamic organization.
SKILLS:
Windows 2000/2003 server environment, including Active Directory domain controllers in a multi-site environment
Microsoft Exchange 2003
Building and troubleshooting server hardware and software
TCP/IP, DNS, WINS, DHCP, RDP
Utilizing and administering a storage area network (SAN)
Helpdesk and Desktop support for Windows 2000/XP Professional
Implementing, configuring, and supporting backups using VERITAS Backup Exec
Implementing and supporting Anti-virus, Anti-spam, Anti-spyware, Internet security, VPN, and external security applications
Maintaining an updated disaster recovery plan
Support BES (Blackberry Enterprise Server) and mobile devices
Experience using server and network monitoring tools
Proficient in Microsoft Office
Supporting Cisco routers, switches
WLAN 802.11 a/b/g
VoIP(Mitel)
EXPERIENCE:
TUGTEL COMMUNICATIONS INC Gary, Indiana
08-2005/04-2007 Network Engineer
• Providing customer support with emphasis on responding to, troubleshooting, and resolving computer and telephone related issues to over 200 end users.
• Provide help desk support, receive and resolve technology-related inquiries and help request.
Responsible for developing in depth technical documentation and designs for product positioning of LAN/WAN equipment and VoIP system.
• Plans, monitors, and oversees implementation of new technology and systems to meet client’s requirements and needs.
• Primary area of focus is Cisco Systems, Microsoft Server products and Mitel PBX.
FUTURE TEACHERS OF CHICAGO/IL Chicago, Illinois
01-2001/07-2004 Network Administrator/Technical Facilitator
• Maintain, troubleshoot, and perform preventive maintenance in WAN/LAN infrastructure in 8 Computer Learning Centers and central office.
• Installed, configured and maintained Microsoft Windows Server 2003 and deployed 125 workstations and oversee daily operations.
• Created policy and procedure manuals and trained staff to uphold the integrity of program delivery.
EDUCATION: MICROTRAIN Chicago, Illinois
2004-2005 MCSE/IT Project+
Completed 650 hours of training in Windows 2000/2003 network implementation, hardware configuration, and software integration. Certification in progress.
ROBERT MORRIS COLLEGE Chicago, Illinois
1999-2002 Bachelors of Business Administration
Major: Computer Networking Specialist; Magna Cum Laude
Carver Area High School Chicago, Illinois
Diploma/ General Studies
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