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Customer Service/Office Assistant Resume
Jennifer
US-California-Oakland/East Bay
Facilitiy Rep/Security
Investigative Services:
I seek a full time position with an Investigative agency that will benefit from my in-depth detective training/education and offer an opportunity for growth within the profession. The desired position will allow for me to continue my “criminal justice” college courses and support my need for challenge and growth.
Jennifer R. Wheaton
Concord, CA 94521
Mobile Telephone: 925-285-4827
Message Telephone: 925-550-4424
Email: JenWhe@msn.com
SKILLS SUMMARY
Graduated a State-approved and Nationally-accredited school in private detective training.
Successfully completed lessons on a variety of investigative techniques, including: missing persons investigations, worker’s compensation, legal investigations, surveillance, background investigations, business intelligence, bodyguard skills, investigating by computer, arrest procedures and marital investigations.
Proficient at cross-referencing telephone numbers to address; familiar with Haines and Polk directories.
Conducted an in-depth background check on a subject using public records at the County Courthouse, DMV and Registrar of Voters.
Received in-depth training in Missing Persons, Parental Kidnap and Skip Tracing Investigations, with special emphasis on locating close friends and relatives, and using the telephone pretext as a primary investigative technique.
Conducted successful auto and foot surveillances on actual subjects without their knowledge; am familiar with proper set-ups, selecting the right “choke points,” following in a variety of traffic conditions, avoiding detection and discreetly photographing the subject.
Received in-depth training in legal investigations, including special emphasis on worker’s comp and sub rosa investigations.
Familiar with appropriate use of investigative equipment as required by assignment.
Current “Bureau of Security and Investigative Services” California Guard card.
Accomplished past and present experience with “Integrity Assignment Firms”.
California Department of Justice Handgun Safety Certificate/law enforcement approved & registered personal firearm.
Received training in personal self defense, proper handcuffing technique and use of firearms.
EDUCATION
06/2007-Present Diablo Valley Community College, Pleasant Hill, CA
25 Units G.E. /20 Units Administration of Justice
Criminal Justice Courses
09/2006-2007 Detective Training Institute, San Juan Capistrano, CA
Diploma
Master Detective Course
03/2007 Universal Class, Inc., Tampa, FL
Certificate of Course Completion
3 C.E.U. Private Detective 101
02/2007 Contra Costa College, San Pablo, CA
Powers of Arrest Certificate of Achievement
Page 2, Tel: 925-285-4827 Jennifer Wheaton
WORK EXPERIENCE
City of Concord, Concord, CA July 2005 – Present
Community & Recreation Services, Facility Specialist/Admin Support
Perform required work within the context of the City’s Mission, Vision, and Values with a strong customer service orientation.
Provide professional and friendly assistance to potential renters, class instructors, and city officials inquiring about facility availability. Instruct clients as to the City’s policy’s and ordinances and make recommendations upon individual need.
Maintain client accounts on a City wide database software program, including contracts, scheduled payments and program registration. Handle, process, and transport cash to city Finance office.
Instruct and guide contracted Security Company’s on the individual needs of the renter as well as the specific needs of the facility. Collect and maintain security contract in renter files.
Enforcing fire safety and capacity rules and maintaining communication with Law Enforcement when deemed necessary.
Provide clear and accurate written reports of every private party rental event on my shift.
Participate in the interview process of new hires and provide comprehensive training at several of our rental facilities.
Contra Costa Newspapers, Inc. December 1998-Oct. 2003
Circulation Dept., Single Copy Supervisor
Responsible for the management and safety of all employee’s under my direct supervision.
Extensive knowledge of all existing news routes developed onto manifests, as well as the development and/or adjustment of new routes.
Documented experience with meeting deadlines, sometimes under fairly stressful conditions.
Knowledge of the FCC regulations and how it affected employee radio usage.
Jen’s Family Daycare January 1994-July 1998
Self-Employed
CPR certified family daycare provider for school age children
Organized and maintained a safe environment that fosters the well being of each child
Maintained emergency contacts, billing, and payments as laid out in each child’s contract
VOLUNTEER EXPERIENCE
Contra Costa County Superior Court March 2006 – June 2006
Certified Parent/child Supervisor
Volunteer for the parent and child supervised visitation custody cases.
Report any physical or emotional abuse witnessed as required by law.
Testify on behalf of parent or child if called as a witness.
PROFESSIONAL ACTIVITIES
International Private Investigators Union February 2007- Present
Associate IPIU Member
California Notary Public TBA
Course completion – exam date pending
REFERENCES
Provided upon request
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