Name:
LaTonya
Location:
US-Mississippi-Central
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Research Analyst/Programmer/Specialist/Trainer
Personal Website:
Objective:
To secure a challenging position with a professional organization where my analytical, leadership, and public relation skills will aid in that organization’s future growth.
Resume Text:
101 Timbercrest Drive
Ridgeland, MS 39157
Number Hidden (Home)
Number Hidden (Cell)
Address Hidden
LaTonya Shavers
Objective
To secure a challenging position with a professional organization where my analytical, leadership, and public relation skills will aid in that organization’s future growth
Experience
1996–Present SkyTel/MCI Clinton, MS
Research Analyst/Programmer/Specialist/Trainer
Work closely with developers and end-users to ensure technical compatibility and user satisfaction
Overseeing the implementation of new systems
Drawing up testing schedules
Testing new systems/applications prior to implementation
Providing training to users of a new system
Provide recurrent training
Writing/updating user manuals
Ensuring that deadlines are met
Produce project status reports
Identifying options for potential solutions and assessing them for both technical and business suitability
Handle special projects and escalated problems
Coordinate on-the-job training for employees
Assist representatives when needed
Oversee representatives
Verify and modify programming on pagers for over 20 vendors
Determine if coverage on current vendor is suitable for customers’ coverage requests
Activate and deactivate pagers
Update BOSS/AS400 with correct pager/billing rates for SPS customers
Super Carrier/Senior Representative
Troubleshoot and resolved pager problems
Processed orders for new pagers, upgrades of services, option changes, and number changes
Confirmed receipt and operation of new units
Provided setup and support for the Alphamate, Radio Express software, or any other paging software customers may have and use
Answered any and all customer inquiries regarding pager operation, coverage, and service
Handled all trouble tickets within specified cutoffs
Maintained well above the required average of 35 calls answered daily
Customer Service Representative
Provided troubleshooting for SkyTel products and services
Provided troubleshooting on perceived coverage problems utilizing mapping software
Provided billing inquiry assistance
Processed orders for new pagers and upgrades
Operated with a low transfer rate by handling all calls, within limits
Provided Web Site instructions
Answered customer inquiries regarding pager operation, coverage, and service
1Number Hidden Books-A-Million Jackson, MS
Supervisor/Customer Service
Assisted customers with orders for merchandise
Placed product on sales floor
Assisted manager with scheduling of employees
Made cash deposits
Supervised cashiers
1Number Hidden MidSouth Fast Refund Lexington, MS
Tax Preparer
Prepared IRS tax forms for customers
Submitted customers’ tax information for electronic filing
Handled incoming calls
Education
Tougaloo College Tougaloo, MS
B.A.- Psychology May/2007
Skills
Excel/MSWord/SkyTel Access Software/AS400/BISON/Lotus Notes/Power Point/Radio Express Software/PROCOMMPlus/Putty/Terra Term Term/Outlook/Map Info/Adobe PhotoShop/Visio
References
Available upon request
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