Director of Illinois Resume

Posted on: 2007-06-04

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Resume:

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Motivated proven performer in operations management and sales for multiple industries – Financial Services, Automotive, Non-profit, and Office Solutions. Record-setting sales leader skilled in coaching, implementing best practices, and maximizing profits. Fast-track career progression and history of repeated rewards. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service. Experiences include:

&#; Fiscal Management &#; Merchandising
&#; Business Development &#; Motivational Training
&#; Marketing &#; Cost Control Strategies
&#; Service/Sales incentive programs &#; Loss Prevention Initiatives
&#; Strategic Planning &#; Customer Service



PROFESSIONAL EXPERIENCE

MONEY MANAGEMENT INTERNATIONAL (“MMI”)/CCCS JUNE -- PRESENT
DIRECTOR OF FINANCIAL COUNSELING, ILLINOIS REGION

Manage and direct seven branch locations with employees in the credit counseling area of MMI. Execute general policies, procedures, and practices governing credit operations. Interpret and delegate the credit policies to the MMI Credit Department staff for dissemination and compliance by the National Foundation for Credit Counseling. Organize branch marketing and education, while developing and growing partnerships with other non-profit and for-profit agencies. Responsibilities also include hiring, coaching, and mentoring new staff.

• Within the first months in position, increased client conversion rate % over previous year, improved staff quality performance rate by %, and grew counseling sessions by %
• Successfully opened Southern Illinois territory and new branch office
• Earned National Foundation for Credit Counseling (NFCC) certification
• Successfully created joint venture with another non-profit agency to assist first time homebuyers

GENERAL MOTORS JANUARY -JUNE
AREA PARTS MANAGER / AREA SALES MANAGER

Managed $M parts’ inventory business for low-volume General Motors dealerships. Responsibilities included overseeing parts departments and GM’s operating systems, preparing daily sales reports, managing incentives, and implementing promotional activities to run a productive and profitable business.

• Revived territory from % of sales objective for to % of sales objective for
• Increased parts revenue by % in first six months
• Introduced monthly “Part Manager Strategy” newsletter, leveraging best practices from entire region
• Managed trustworthy dealer relationships through multiple direct and indirect communication channels

MISCERICORDIA HEART OF MERCY FEBRUARY -JANUARY
DIRECTOR SUPPORT PERSONNEL
• Supported individuals with developmental disabilities
• Maximized resident’s level of self-determination and independence

IKON OFFICE SOLUTIONS MAY -FEBRUARY
OUTSIDE SALES REPRESENTATIVE
• Built, expanded, and maintained client relationships through prospecting and cold-calling.
• Developed sales strategy specific to the needs and dynamics of the territory



EDUCATION

BACHELOR OF SCIENCE,
PUBLIC HEALTH / COMMUNITY HEALTH
Northern Illinois University – DeKalb, Illinois
Year Letter winner, Division I Athlete