Collision Consultant Resume
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Resume:
Sonja R. Bristow
Eden Roc Circle, Apt
Virginia Beach, VA
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GOAL:
Customer service professional possessing over years of progressive, hands-on experience with global-telecommunications companies with a focus on residential and commercial clients seeking a transition into federal research and investigation. Excellent written and oral communication skills coupled with the ability to coach, train and develop teams or to work independently. Areas of expertise include:
• Training and Staff Development &#; Teambuilding
• Research &#; Quality
• Project Management
PROFESSIONAL EXPERIENCE
AIG PLC, Virginia Beach, VA Feb - present
Field Claims Representative II
Adjust auto accident claims in a high volume, fast paced environment. Write estimates and appraisals on damaged vehicles while in the field or office drive-in. Contact all parties involved in an accident; investigate the accident which includes taking statements, scene investigation, vehicle damage analysis, injury evaluation. Bring claim to closure quickly and fairly.
Selected Accomplishments
• Promoted to Claims Representative II within months of hire
• Liaison between local branch and Enterprise & Hertz
• Created local program to train, as well as complete training for all new hires in system usage
• Branch Champion for system usage for PLCS and Autoverse
GEICO DIRECT, Woodbury, NY June - Dec
PIP Examiner
Responsible for investigation of personal injury claims arising out of automobile accidents in accordance with NY and other New England state regulations. Complete review of medical records, accident reports, negotiate payments to insureds and health care providers.
NEXTEL PARTNERS, Panama City Beach, FL -
Team Manager
Sonja R. Bristow
Page Two
Responsible for leading and motivating a team of up to representatives along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for representatives, recommend staff promotions, teach continuing education classes, interviewing prospective team managers, new representatives and for staff promotions, development of new processes and procedures and training guidelines, and project management.
Selected Accomplishments
• Completed Coaching for Success Course
• Completed Targeted Selection Course
• Completed Facilitating Greatness
SPRINT PCS, Charlotte, NC
Team Leader
Responsible for leading and motivating a team of up to advocates along with coaching and development of the team while monitoring daily work to ensure company quality production standards are met. Review individual as well as team Key Performance Indicators. Write annual performance reviews and make compensation increase recommendations for advocates and recommend staff promotions.
Selected Accomplishments
• Employee Quarterly Excellence Award Recipient
• Perfect Attendance for first two years of employment
• Top Team for four consecutive weeks
• Coaching for Excellence award recipient
• Selected by Management to provide onsite floor support for two new centers in Bristol, VA & Bolingbrook, IL
EDUCATION
BA, English Florida State University-
New England School of Law-
(completed one year of law school)
SKILLS
Microsoft Windows , and XP, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Witness Systems Inc (Remote Monitoring Program) ACD Telephone Systems, Internet and Email systems
PROFESSIONAL DESIGNATIONS
SCLA, June
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