Senior Collector Resume
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Resume:
Shavonne Sheree
Barnes
Blackstone Avenue San Bernardino, California home
cellular
E-mail: PROFILE
I am an outgoing, loyal and motivated individual who has an ambition to prosper in any
given environment. Although I have extensive experience in the Collections industry, I am an
Eager learner and am always up to a challenge, whatever the situation. I am a team player
with intentions on pursuing a career in which I may utilize my skills and ability to maintain a
Healthy and productive atmosphere. I have excellent communications skills and am willing
to explore a wide area of new tasks and experiences.
EXPERIENCE
Feb, - Mar,
Senior Collections Representative for Inland Empire Industrial Supplies (Riverside,
California)
Increased accounts receivable from $ million to $ million. . Doubled collected
accounts per representative from $ thousand to $ thousand. . Suggested new
Products that increased earnings by %.
Jun, - Mar,
Office Assistant/Customer Service Manager for Gold X Financial (Fontana, California)
Assisted an average of fifty customers a day, five times a week, taking and processing loan
Documents while maintaining strong customer service and quick table turnover to increase
Business revenue. Managed daily cash receipts of an average of $ thousand, confirming
Appropriate closing audit and preparing closing bank deposits. Increased regional clients
From $ million to $million. . Managed representatives. . Implemented training
Course for new recruits - speeding profitability.
Apr, - Jul,
Senior Research Supervisor for Datascension Inc. (Riverside, California)
As a Telephone Research Interview Specialist, who after just one year, worked up to Senior
Research Supervisor at Datascension Research Group, I have demonstrated excellent
Communication skills, telephone techniques and quality service.
Duties included:
Data Entry, Collecting information, interviewing, faxing, researching various projects, coding, and Training employees.
Tripled division revenues for each associate. . Expanded marketing
Strategies to include mass market accounts. . Expanded research team from to
Representatives
EDUCATION
-
Business Office Administration /Computer Science
United Education Institute (San Bernardino, California)
GPA: .. Business Administration and Computer Science Certificate of Completion.
Graduated Honor Roll. Rewarded for attendance
–
High School Diploma
Pasadena High School( Pasadena, California)
GPA: .
General Education
SKILL
Proficient in Microsoft Word, Excel, PowerPoint, and Access. I also utilize
Ten key by touch.
ACHIEVEMENT
I have achieved my goals to multi-task; I now am an expert at Telephone Interviewing Educate, Customer Service/Management, Communications, Private Collections/Credit, Commercial Collections/Credit, Records Management, Researching Technique, Marketing, as well as Auditing.
References Available Upon Request
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