Property & Customer Service Manager Resume
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Resume:
Laurie R. Blair
Baymeadows Road &#; Jacksonville, Fl
&#;Home &#;Cell Phone
SUMMARY OF QUALIFICATIONS:
Detail-oriented, self motivated professional with extensive experience in the administrative industry. Establish and maintain excellent relationship with customers and associates. Works well independently and a strong team lead. Area of expertise includes:
* Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolves issues in initial stages
* Developed & maintained detailed administrative procedural processes that reduce redundancy, improve accuracy and efficiency. Achieve organizational objectives.
* More than years’ successful experience in customer service and administrative support with recognized strengths in account maintenance, problem solving, and trouble-shooting.
PROFESSIONAL EXPERIENCE
Atlantic Self Storage Jacksonville, Florida
Property Manager (Jan. – Present)
• Manage all collections, record-keeping, sales & leasing procedures
• Marketing & Organization skills
• Enforce & follows policy & procedures
• Professional appearance & attitude
• Handle all Bank deposits & petty cash transactions
• Oversee all aspects of storage transactions, open & close operation
Xerox Business Services (Dec / June )
Contracted Accounts at various locations:
Bank of America Jacksonville, Florida
Production Supervisor/Administrative Support (Feb. -June.)
• Managed customer service escalations & monitored and regulated workflow.
• Managed & coached associates needing further training. Also conducted employee meetings to discuss improvement with in the team.
• Maintained daily, weekly, and monthly reports detailing productivity, service level, and associate reviews.
• Perform functions such as ordering supplies, interview new vendors, coping, faxing, filing, billing, taking messages, keeping track of all clients’ data and maintaining office equipment.
• Marketing & Organization skill, provided administrative support for four regional accounts: Tampa, Baltimore & Norfolk VA.
• Earned recognition for superior customer service via customers’ correspondence to Manager.
ING Baring New York, NY
Account Coordinator /Administrative Assistant (Feb. / Feb.)
• Managed & coached associates needing further training or concurrence.
• Delivered superior customer service by handling inquiries and request via telephone and correspondences.
• Created and maintained various system-developed documents including spreadsheets, worksheet, presentations, letters and any type of forms.
• Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews.
• Consistently accomplished department goals receiving excellent ratings on quality, quick turnover times.
• Quickly and effectively solved customer challenges
Bates Advertising New York, NY
Account Coordinator \\ Administrative Assistant (Feb. /Feb.)
• Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews.
• Monitor and regulate workflow, all incoming and outgoing calls & emails. Also responded to and resolve any client Complaints.
• Maintain quality control / satisfaction records, constantly seeking new ways to improve customer service
Harper Collins New York, NY
Administrative Assistance (Dec. /Feb. )
• Scheduled parcel pick-ups and delivery. Also tracked customer packages.
• Monitor and regulate workflow, all incoming and outgoing calls & emails. Also responded to and resolve any client request or complaints.
• Maintained daily, weekly, and monthly reports detailing productivity, service level, inventory, purchase orders, billing invoices, coping, faxing, filing & customer tracking and associate reviews.
• Monitor copy machines for maintenance: , , , DocuTech , DocuColor and copiers.
Ikon /ImageTech (Aug. / Dec )
Contracted Account to:
Harper Collins New York, NY
Administrative Assistant / Billing Clerk (Aug. / Dec. )
• Followed up calls to client to determine quality of jobs.
• Directed all administrative and project support efforts.
• Submit end of the month billing and inventory
• Responsible for data entry of billing invoices, coping, faxing, typing, filing and maintaining office equipments.
• Handle B&W machine and Cannon copy machine.
EDUCATION AND PROFESSIONAL TRAINING
Queens Adult Learning Center Long Island City Queens, New York
• Course work taken in Computerized Office Technology (Attended Years) Completed June
Company-Sponsored Training
• Xerox Lean Six Sigma – Yellow Belt
• Customers, Conflict and Confrontation
• Excelling at Customer Service Simulation
• Sustaining Excellent Customer Service
• Working with Aggressive People
• Sexual Harassment in the Workplace-Identify Stop and Prevent
Professional Skills
Proficient in Microsoft Office programs (Word, Excel, PowerPoint, and Publisher). Type - wpm, also has knowledge of Lotus Notes & Outlook
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