Production Manager Resume

Posted on: 2007-04-03

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Resume:

Mary Katherine “Kathy” Goldsborough
Blue Knob Terrace, Silver Spring, MD

Home
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Summary
Sales professional with years of business development and relationship management experience.

Professional Experience

Pulte Mortgage, LLC (Pulte Homes) Aug - Present
Production Manager
Managed loan production for builder mortgage company.
• Produced mortgage loans, counseled homebuyers, resolved issues and participated in events.
• Created and conducted mortgage, sales and customer service training.
• Created educational and promotional materials, and qualifying tool implemented in sales communities.
• Opened Long Island, NY branch, creating and implementing process per state compliance and customary mortgage practices, and conducting roll-out training for corporate and field staff.
• Awarded Outstanding Employee by Pulte Homes

Bank of America Mortgage, Mid-Atlantic Home Builder Division Dec – Aug
Home Builder Account Executive
Hired in newly formed builder division to develop new builder relationships.
• Initiated sales presentations to Builder Owners/CFO/CEO, including strategic partnering with the bank’s commercial lending group.
• Conducted training for area banking center managers regarding new construction referrals.

CitiMortgage, Wholesale July – Dec
Wholesale Account Manager
Developed new accounts and trained brokers on CitiMortgage website and products.

GN Mortgage, a division of Guaranty Bank Nov – May
Wholesale Account Manager
Developed new accounts and trained brokers on newly developed GN website and programs.

Fannie Mae, E-Business Division April – Sept
Senior Sales Consultant
Managed the northeast and upper Midwest states, selling Desktop Originator (DO) to brokers.
• Exceeded goals in registering new brokers for Desktop Originator.
• Developed wholesale and broker relationships to increase Desktop Originator usage
• Coordinated logistics and marketing materials for broker association and lender events.
• Presented seminars at association and lender specific events.

ADT Security Services, a Tyco Company Sept – March
Account Manager
Created and implemented security plans.




Mary Katherine “Kathy” Goldsborough

Home
Cell



GE Mortgage Insurance, a Unit of GE Capital Services –
Senior Account Manager
Originally hired as a Sales Representative and promoted levels to Senior Account Manager.
Managed opening, growing and maintaining business in - accounts, with focus on key accounts
in my geographic market area.
&#; Built strong business relationships with multi level customer base
&#; Developed and implemented strategic account plans, while achieving company initiatives and budget management.
&#; Implemented e-business initiatives with regard to corporate and industry online services.
&#; Organized personnel and logistics for industry events and conventions.
&#; Conducted and created customer training programs for audiences of - with regard to products, sales, marketing techniques and value added service.
&#; Participated in professional associations for high visibility of corporate image and product opportunities.
&#; Identified and assisted cross-selling opportunities with other GE businesses and industry related companies.
Chosen for Passport Program to manage a telephone customer service department (Action Center).
Received Special Recognition Award, Quality Service Award, Go for the Gold Winner, Summit Club
Winner, Rave Review Winner, Top Dog Contest Winner.

Columbia First / st Washington Mortgage
Mortgage Analyst
Processed mortgage loan applications.


Education
Bachelor of Arts in Business Administration, Western Maryland College in Westminster, MD
(now known as McDaniel College)
Licensed Maryland Insurance Representative while at GE Mortgage Insurance
Windows, Word, PowerPoint and Excel Training
Sales Training: Dale Carnegie, Myers Briggs, Basic Selling Skills, Presentation Skills, Managing the
Marketing Communications Mix, Service: the Smart Move
Siebel
Six Sigma Training

Professional Affiliations
Mortgage Bankers Association of Metropolitan Washington, Executive Board ‘
Young Mortgage Bankers Committee – Chair ’, Vice Chair ’, Treasurer ’, Secretary ‘
Maryland Association of Mortgage Broker, from inception to
Maryland Mortgage Bankers Association,
GE Elfun Society,
Frederick County Builders Association, ; Sales and Marketing and Membership Committees
Home Builders Association of Maryland,