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Techno Functional Consultant Resume
SALES AND CUSTOMER SERVICE Resume
Pamela
US-North Carolina-Raleigh/Durham-RTP
Contractor/Staffing Representative
Contribute to a career enhancing organization, via a viable leadership/management position, providing the capability to fully contribute to overall successes and goals of the organization and its community-based initiatives.
Pamela A. Bivens, M.A.
1618 S. Alston Avenue
Durham, N.C. 27707
Cell/Home: 919-451-8531
Email: pbivens1@hotmail.com
Office: 919-486-0109
CORE QUALIFICATIONS & EXPERTISE
Business Development
- Client Identification
- Relationship Building
- Corporate Relations
- Budget Management
Higher Education Administration
- Program Management
- Student/Faculty Development
- University Governance
- University Relations
- Grants/Proposal Management
Human Resources/Strategic Recruitment
- Sourcing Candidates
- Candidate Pipeline Development
- Recruitment Database Management
- Workforce Development Initiatives
HIGHLIGHTS OF ACCOMPLISHMENTS
Business Development/Corporate Relations
Increased corporate sponsors ($2M+/year) through research and client networking
Turnaround of customer service challenges
Higher Education Administration/University Relations
Administration/Management of science education programming and development
Assistant Dean for College of Arts and Science
Management of grants ($500K), proposals and Requests for Proposals (RFPs)
Leadership programs for undergraduate and graduate students
Published five articles/papers focused on student development/recruitment
Human Resources/Strategic Recruitment Initiatives/Workforce Development
Corporate recruitment and sourcing of candidates through IBMs Project View Plus Experienced Professionals’ Program
Developed the “Strategic Recruitment Initiative for Women and Students of Color”
Program management and administration, and event planning, to target and retain technical students, faculty and professionals
FEDERAL CLEARANCES
Secret (U.S. Department of Homeland Security)
L (U.S. Department of Energy)
TECHNICAL EXPERTISE
Software: Adobe Acrobat Professional 7.0, MS Word, Excel, Project 2003, PowerPoint, Lotus Notes 7, Eudora, People Click and Argosy
Hardware: IBM, Dell, Macintosh, Fujitsu and Compaq
EDUCATION
M.A., Education & Human Development/Higher Education Administration - The George
Washington University, 1994, Washington, D.C.
B.A., Mass Media Arts/Journalism - Hampton University, Hampton, VA.
PROFESSIONAL EXPERIENCE
Contractor-Staffing Representative
Project View Plus Program – Award Winning Diversity Program
3039 Cornwallis Road, Research Triangle Park, N.C. 27709
IBM – Human Resources/MANPOWER SERVICES
(10/2006 – Present)
Source experienced professionals for administrative and technical career positions;
Advise on technical and administrative staff hires;
Work with Senior administrators to source and review experienced professionals;
Collaborative partnerships with national/global diversity organizations to source alumni/alumnae members; and
Plan and deploy quarterly “Informational, Networking & Interview Events” for potential candidates to network and interview with Hiring Managers and Talent Partners.
Sr. Manager Corporate Relations
205 Daingerfield Road, Alexandria, VA 22314
NSBE (global, non-profit membership organization)(9/2004 – 9/2006)
Managed the Corporate Relations Coordinator and Exhibition Services Consulting Team in preparation for the Annual National Convention’s College and Graduate School Fairs and the Career Fair;
Managed the Corporate Relations and Development Departmental budgets;
Established and nurtured solid relationships with external funding sources to include Federal, Universities, Nonprofit, Foundation and Corporate entities;
Managed two Customer Service Representatives (CSRs) to 52 Board of Corporate Affiliate companies to include: 3M, Accenture, Bank of America, bp, CH2M Hill, Cisco Systems, Clorox, Dell, Eli Lilly, EXXON Mobil, Johnson & Johnson, Kimberly Clark Corporation, Lockheed Martin Corporation, Merck, Microsoft, Northrop Grumman Corporation, Raytheon, Siemens USA, Texas Instruments, U.S. Army Research Laboratory (MD), U.S. Navy, Verizon, Weyerhaeuser, etc.; and
Successfully wrote grants for $500K for educational program support, academic scholarships, event sponsorships, etc.
Human Resources Specialist
601 South 12th Street, Arlington, VA 22202
TRANSPORTATION SECURITY ADMINISTRATION (TSA)
U.S. DEPARTMENT OF HOMELAND SECURITY (DHS)(11/2003 – 9/2004)
Strategically planned, developed and promoted Federal internship programs, promoting student diversity, throughout TSAs student programs at TSA Headquarters and the Airports;
Managed contract agreements for Association participation in Student Internship Programs;
Ensured the implementation of directives in the President’s Executive Orders on Hispanic Employment in the Federal Government and Tribal Colleges and Universities; and
Goals were accomplished via collaborative partnerships established with TSAs Office of Civil Rights, other Federal agencies, Hispanic Serving Institutions (HSIs), Tribal Colleges and Universities (TCUs) and local and national nonprofit interest organizations.
Research Associate/Program Manager
Sheps Center for Health Services Research
725 Airport Road, Chapel Hill, N.C. 27599
THE UNIVERSITY OF NORTH CAROLINA - CHAPEL HILL
(11/2002 – 8/2003)
Managed and administered the goals, mission, and the development of the “Carolina-Shaw Partnership for the Elimination of Health Disparities,” a $6M Project EXPORT grant over five years, funded by the National Institutes of Health-National Center for Minority Health and Health Disparities (NIH-NCMHD), in partnership with Shaw University;
Worked closely and integrally with the UNC and Shaw University Principal Investigators, faculty, administrators, and staff toward securing the appropriate outcomes as outlined in the grant via varying mechanisms of communication to include a listserv, conference calls, etc.; and
Managed the Administrative Assistant.
Consultant/Program Administrator IV
P. O. Box 716, Livermore, CA 94551
LAWRENCE LIVERMORE NATIONAL LABORATORY (LLNL)U.S. DEPARTMENT OF ENERGY (DOE)(11/2000 – 5/2001)
Developed a concept proposal, including researched data, etc., focused on a strategic recruitment initiative entitled Strategic Recruitment Initiative for Women and Students of Color for the Affirmative Action and Diversity Program Office.
Program Administrator IV, Science & Technology Base Division
P. O. Box 1663, MS 709, Los Alamos, N.M. 87545
LOS ALAMOS NATIONAL LABORATORY (LANL)
U.S. DEPARTMENT OF ENERGY (DOE)
(1/1997 - 10/2002)
Administered the recruitment of students and faculty in the Science and Technology Base-Education Program Office (STB-EPO) to ensure diversity throughout Laboratory-wide student programs and technical divisions/areas;
Managed the Historically Black Colleges and Universities (HBCU) and Mentored Collaborative Research (MCRP) Programs and the U.S. Congressionally approved budget;
Served as liaison to the Laboratory for the National Consortium of Graduate Degrees for Minorities in Engineering and Science, Inc. (GEM) and the National Physical Science Consortium (NPSC) Fellowship Programs;
Served on the Laboratory’s Employees’ Scholarship Fund Advisory Board Team to review and select young scholars for undergraduate scholarships;
Represented the Laboratory at numerous national professional and student conferences/ symposiums and campus career fairs;
Collaborated with other Federal agencies to enhance science education objectives; and
Coordinated the First Annual LANL Student Symposium culminating summer student research.
Assistant Dean, College of Arts & Science
125 Michigan Avenue, N.E., Washington, D.C. 20017
TRINITY UNIVERSITY (9/1994 – 10/1996)
Assisted senior-level administrators with daily college academic administrative duties inclusive of serving as a liaison to program/division chairs, faculty, administrators, staff and the community;
Academic advising; administered special programs such as Study Abroad and Internship placements;
Served as Advisor to the Black Student Alliance (BSA);
Represented the College at various professional meetings and community functions;
Increased minority student study abroad participation by 100%; and
Increased study abroad opportunities through other educational institutions by 80%.
PROFESSIONAL TRAINING & DEVELOPMENT
MS Project Management, 12/2005.
Management Directive–715 Implementation Training for Federal EEO Professionals, U.S. Equal Employment Opportunity Commission, 7/2004.
Supervisory Resources Program, UNC-Chapel Hill, Training and Development, 1/2003.
Successful Project Management, UNC-Chapel Hill, Training and Development, 12/2002.
Management Institute, Los Alamos National Laboratory Leadership Center, 1/11 – 8/31, 2000.
Survival Skills for Forest Service Managers and Supervisors, U.S. Forest Service, 6/2000.
African American Leadership Institute, The Anderson School of Management, University of California, Los Angeles, 1999.
AWARD
Distinguished Performance Award, Los Alamos Employees’ Scholarship Fund Advisory Board Team/Los Alamos National Laboratory Foundation, Los Alamos National Laboratory, 1998.
PUBLICATIONS
2002, Investing in Our Most Valuable Asset – A Diverse TSM Work Force, Los Alamos National Laboratory, LA-13971…P. Bivens…
Fall 2001, “Laboratory Partners with Morehouse College,” Inside STB, Vol. 7, No. 3, LANL Publication.
Summer 2001, “National Consortium Provides Opportunities for Minority Graduate Students in Science and Engineering,” Inside STB, Vol. 7, No. 2.
Fall 2000, “Changing the Face of the 21st Century Workforce at LANL,” Inside STB, Vol. 7, No. 1.
3/00, “Achieving Workforce Diversity Through Strategic Program Initiatives,” National Association of Minority Engineering Program Administrators, Atlanta, GA, 1/99 Conference Proceedings.
11/11/99, Article, “Creating a Competitive Edge,” Last Word, Black Issues in Higher Education.
1995, Scholarly Paper, “Stereotypical Expectations of the African American Female Scholar,” Women in Higher Education International Conference, El Paso, TX.
MEMBERSHIPS/VOLUNTEERISM
National Hampton Alumni Association, Durham-Chapel Hill Chapter, N.C.
National Society of Black Engineers (NSBE), Alumni Affiliate – Research Triangle Chapter,
Research Triangle Park, N.C.
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