CUSTOMER CARE SPECIALIST Resume

Posted on: 2007-03-05

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Resume:

Amber Brock
Westknoll San Antonio Texas or

Objective Seeking a position in Customer Service where my extensive experience will be further developed and utilized.
Experience Customer Service Representative
/- /, United Health Group, San Antonio TX
&#; Answer questions regarding dental claims
&#; Answering /resolving customer queries
&#; years of customer services experience
&#; Advise customer of plans specifics
&#; Excellent interpersonal, written and oral skills
&#; Able to handle stressful and emotional situations on a daily basis.
&#; Provide benefits and eligibility
&#; Handle high call volume
&#; Create inquiries for further review
&#; Update on claim status

Customer Service Representative
/-/ JP Morgan Chase Bank
&#; Customer billing
&#; Handle high call volume
&#; Credit card benefits
&#; Upselling

Citibank
/-/ San Antonio Texas
&#; Assist in Banking inquiries
&#; New Accounts
&#; Checking and Savings Accounts

American Airlines
/-/ San Antonio Texas
&#; Handled travel fares and reservation
&#; Rates and prices
&#; Customer Complaints
&#; Escalations

References
Minerva Martinez United Health Group, Supervisor