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Director of Human Resources Resume
Shannon
US-Wisconsin-Milwaukee
Senior Systems Analyst
Respected IT leader with a successful reputation determining and managing requirements for IT products, logistics, and resources. Diverse technical expertise derived from over 11 years of rapid learning and effective application of cutting-edge technology. Keeps up-to-date with changes in industry through continuing professional development (earned MBA in Technology Management, graduated with high honors and 3.9 GPA).
Shannon K. Steffen, MBA
3407 S. 77th Street 414.545.9412
Milwaukee, Wisconsin 53219 ssteffen@wi.rr.com
INFORMATION TECHNOLOGY PROFESSIONAL
Web Development * Project Management * Systems Analysis * Technology Management
Respected IT leader with a successful reputation determining and managing requirements for IT products, logistics, and resources. Diverse technical expertise derived from over 11 years of rapid learning and effective application of cutting-edge technology. Keeps up-to-date with changes in industry through continuing professional development (earned MBA in Technology Management, graduated with high honors and 3.9 GPA).
* Information Technology Management
* Information Systems Integrity
* Systems Design
* Technical Support & Training
* Team Building & Leadership
* Systems Analysis
* Project Management
* Client Relationship Management
* Web Development
* Operations Management
“. . . has the ability to identify the issues, establish a well thought out plan, assign the tasks to the people best suited to solve them, keeps track of how the project is proceeding and communicates each milestone.”
L. Gainty, VP EU PMO/PM
“. . . consistently provides timely and accurate results in all that she is responsible . . .”
L. DiLorenzo, Director, CRM
“. . . self-motivated and efficient and is willing to give one hundred percent to every task . . .”
M. Nieblas, Supervisor
M.B.A. Technology Management, University of Phoenix, Phoenix, Arizona (July 2005)
B.A. Philosophy, Hofstra University, Hempstead, New York (December 1997)
TECHNOLOGY SKILLS & QUALIFICATIONS
Operating Systems: Microsoft Windows (all versions), Mac OS X
Languages: UNIX Shell Scripting, Visual Basic, HTML, DHTML, XHTML, CSS
Databases: Oracle, DB2, Access, MySQL, Real-time databases
Software: Microsoft Office (all versions), Microsoft Visio, Microsoft FrontPage, Microsoft Project Microsoft Publisher, Seagate Crystal Reports, Macromedia Fireworks MX, Macromedia Dreamweaver MX, Hummingbird Host Explorer, Quicken, Adobe CS2 (Photoshop, GoLive, Illustrator, Acrobat InDesign, Designer, ImageReady), WebTrends
Servers / Server Applications: Siebel eBusiness 7x, PeopleSoft Enterprise CRM 9, Crystal Enterprise Server, Microsoft (several flavors), Microsoft Exchange, Remedy AR System, Rational Clear Quest, WIN / FACS, Citrix Metaframe, Clarify, Beta Systems, ILX, CACS, VMS / VAX
Hardware: Desktop, Laptop, Printers, Scanners, Portable Devices, IOLAN, INX, WYSE Thin Clients, Video Conferencing
Networking: Routers, Hubs, Internet, Intranet, Network Topology, TCP/IP, T1, PPP, Firewall, LRAS, ISDN, VPN, Proxy Servers, FTP, VOIP
PROFESSIONAL EXPERIENCE
MONSTER/TMP WORLDWIDE, INC., MILWAUKEE, WISCONSIN APRIL 2004-PRESENT
SENIOR SYSTEMS ENGINEER
Provider of CRM system design, deployment, administration, monitoring, security management, diagnostics, programming, and reporting for core organizational divisions, equal to 400 employees. Prioritize business unit projects, concerns, and resources to maintain a balance between systems operations and business unit workflow. Perform systems auditing functions per Sarbanes-Oxley regulations and prioritize system upgrades and service level agreements. Define and maintain responsibilities, positions, employees, and other user-related tables. Supervise nightly automated processing of shared data between the sales focus and order management systems. Administer quote and order processing logic rules through campaign management.
OSI COLLECTIONS INC., NEW BERLIN, WISCONSIN OCTOBER 1999-APRIL 2004
SENIOR SYSTEMS ANALYST
Technological support, application development, and client operations for over 7,500 global employees. Coordinate departmental technological conversions, training, systems administration, configuration, and development. Improve, administrate, document, and implement the Remedy Action Reporting system which led to a 68% increase in departmental productivity. Manage technical projects and staff, solving systems integrity. Contribute to the selection, development, and implementation of new technologies. Managed site-wide training on all Microsoft products and Remedy applications. Assist in technological facilities management and maintained over an 80% resolution rate for all incoming tickets.
Early career includes positions as: PC Support Specialist (Robert W. Baird, & Co. Inc., July 1998-April 1999); Instructional Technology Assistant (Hofstra University, June 1997-January 1998); Student Technology Assistant (Hofstra University, June 1996-June 1997).
CERTIFICATIONS / CERTIFICATES
Siebel 7.7 Application Administrator, Burlington, Massachusetts
Microsoft Windows 2000 Networking & Operating Systems, Brookfield, Wisconsin
Administering the Remedy AR System, Chicago, Illinois
Remedy Help Desk Application, Chicago, Illinois
AFFILIATES AND MEMBERSHIPS
Women in Technology International (WITI)
National Association of Photoshop Professionals (NAPP)
Board Member, National Cystic Fibrosis Awareness Committee
Chapter Co-Founder, Alpha Phi Omega
Team Leader, Cystic Fibrosis Foundation, Great Strides
LANGUAGES
Spanish, Italian, and American Sign Language (ASL)
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