Name:
Sharon
Location:
US
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Marketing/Customer Service Professional
Personal Website:
Objective:
Experienced Marketing/ Customer Service professional seeks flexible telecommuting employment with a progressive, customer-oriented organization. Prefer to work as an independent contractor. Will consider other arrangements.
Resume Text:
Sharon Jensen
P O Box 394
Kouts, IN 46347
PH Number Hidden
Email: Address Hidden
SUMMARY OF QUALIFICATIONS
*Hands-on experience in Marketing, Customer Service, and Business Operations
*Excellent Time Management, Conflict Resolution, and Communication skills
*Motivated to achieve positive results and flexible to changing work environments
*Home office equipped with a newer model PC, Windows XP, DSL service, landline phone (willing to install a second line if necessary), fax/printer/copier/scanner
*Familiar with MS Word, Excel, Outlook, Internet Explorer and various other software programs
EDUCATION
Purdue University North Central - Westville, IN
Bachelor of Liberal Studies - December 2000
Major: Communication
PROFESSIONAL EXPERIENCE
*Customer Service by phone, via email, and in person to include placing orders, tracking shipments, processing returns, product research, assist with billing issues, and literature distribution.
*Direct Marketing Activities (print, email, and web) and Marketing Communications
*Phone surveys and phone-based research
*Experience with project management and supervision of employees and volunteers
*Extensive admin experience to include general office duties, Accts. Payable/ Receivable, processing credit applications, bank statement reconciliation/ bank deposits, ordering supplies, preparing reports and general correspondence.
EMPLOYMENT
Marketing/ Customer Service Consultant - 10/06 - Present (also previously 11/03 - 9/05)
Perform a variety of tasks from admin to market research as an independent contractor from my home office.
Midwest Telecom of America, - Merrillville, IN 9/05 - 9/06
Account Manager
American Red Cross - Merrillville, IN 8/02 - 10/03
Health & Safety Coordinator
Heinold Feeds - Kouts, IN 11/00 - 11/01
Customer Service Coordinator/ Marketing Promotions
Topbulb (formerly Gray Supply) - East Chicago, IN 12/98 - 4/00
Marketing Communications Manager
Gray Supply Company (lighting distributor) - East Chicago, IN 2/91 - 12/98
Marketing Assistant/ Customer Service Representative
BUSINESS ACTIVITIES
*Currently volunteering at local agencies 2 - 3 days per week
*Attended motivational and job related seminars presented by Fred Pryor and Career Track
*Participated in a leadership retreat presented by Purdue University Calumet
*Member of Indiana Notary Association 1Number Hidden
*Completed Health & Safety Administrator Training at the American Red Cross headquarters in Washington, DC. Also attended state meetings and retreats.
RELEVANT COLLEGE COURSES
Intro to Communication
Intro to Mass Media
Interpersonal Communication
Advanced Public Speaking
Small Group Communication
Intro to Public Relations
Communication Research Methods
News Writing & Editing
Business Ethics
Business Writing
Organizational Behavior
Applied Leadership
Training Methods
Small Business and Entrepreneurial Ventures
Positive Mental Attitude
Gender and Multiculturalism
Women; A Psychological Perspective
Intro to Psychology of Personality
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