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Marketing & Administrative Coordinator Resume
leslye
US
Lead Computer Tech
To combine excellent organizational skills with hands-on technical
Knowledge, superior memory for details and a strong work ethic.
Self-starter with the ability to analyze business operations and
recommend strategies to improve performance. Maintain professionalism
at all times and use discretion when handling confidential data.
Competent people person to obtain a position in a goal oriented
environment that would provide a challenge, enable me to further
develop my skills and add value to your company.
Leslye Thompson
180 Cherry St
Langhorne, Pa 19047
215-757-0623
267-994-0063
Experienced Customer Service Rep/Computer Technician with A+ Certification
EXPERIENCE
8/2005 – Present (Intermittent)
Lead Computer Technician
Getronics via Patriot Technologies
King of Prussia, Pa
Complete removal of old workstations and installation of new computers
requiring data migration. Configuration of new PC workstations, asset tracking, and documentation. Installation of new Windows based servers.
Swap out raid hard drives. Use Norton Ghost software to image
servers and PC. Performs appropriate tests to verify network connectivity, network printers, other peripherals and software. Next day support with troubleshooting. Train, direct and oversee the work activities of at least (2) desktop technicians at each site. Complete and submit all project paperwork in a timely manner.
11/2004 – 2/2005
AAA Mid Atlantic
Hamilton, NJ
Emergency Roadside Counselor
Provided courteous and professional assistance in responding to member requests for Emergency Road Service and other AAA products and services in a high-volume call center environment.
Properly answered and accurately processed incoming telephone calls regarding Emergency Road Service and other related areas, while demonstrating a pleasant and professional telephone manner. Took action, as necessary, to respond to a members emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of the situation (e.g., gathering detailed information, accurate typing, etc.).
Utilized a Windows based PC application to enter accurate information and comments regarding a members Emergency Road Service needs – Including any special service considerations.
Assisted members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information.
Handled credit card and member billing transaction via PC based applications.
Delivered extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provided members with all necessary instructions to ensure a complete understanding of the services that would be rendered. Gave an accurate Estimated Time of Arrival.
Recognized and suggested cross-selling opportunities that would enhance Members experience; promoted AAA automotive related programs such as Battery Assist and Approved Auto Repair as required by a member s individual situation.
7/1985 – 12/2003
Tax Account Representative
Internal Revenue Service
Philadelphia
Assisted and resolved taxpayer and third party inquiries regarding all
aspects of individual income tax issues via phone and/or written correspondence.
Analyzed and researched correspondence from taxpayers relating to
delinquent, balance due and refund returns.
Used a Windows NT based and Internal Retrieval System to determine
actions to be taken on various accounts and input appropriate action.
Adjusted taxpayer accounts, and resolved discrepancies.
Assisted customers with collection questions, including setting up installment agreements for delinquent accounts.
Prepared manual refunds and paper documents that may be related to misapplied payments.
Corresponded in writing and telephone with taxpayers or their representatives to explain activities on their accounts. Obtained information to settle or close accounts, and explained the filing requirements or consequences of not filing.
Initiated actions based on requests from other IRS and Government offices.
Corrected or adjusted taxpayer accounts to secure payments, financial
information, and levy sources.
Temporarily acted as manager and lead tax account representative when needed.
Entered time sheets on payroll system. Prepared phone and workload reports.
Monitored phones for quality assurance. Assigned phone schedules and paper cases.
Instructed classes for new employees, and update classes for experienced employees.
Held weekly employee meetings. Performed 100% qualify review on new hires.
Assisted fellow employees with more complex cases.
Assisted fellow employees with computer hardware and software issues.
Revised the format for some of the taxpayers letters issued.
Excellent communication, written, and computer skills.
Well versed on individual income tax procedures.
Able to work under tremendous time requirements and pressure.
Able to work in a fast paced, quality conscious environment.
Self starter, team player
Received numerous performance and achievement awards
3/1991-4/1992
Shipping Manager
Hoshino USA
Bensalem
Ensured that the correct procedures for shipment of musical instruments were implemented.
Made sure boxes and labels were prepared and attached correctly for (Freight, UPS Federal Express and US Postal Service) pickup and delivery.
Worked with existing and prospective shipping companies to ensure the most economical delivery.
Worked closely and acted as a back up for the computer room employee, which included data entry.
Responsible for the daily back up of all company information
Followed up with various music stores owners, employees and musicians to verify orders and shipments.
12/1983 - 9/1986
Sales Associate
Sears
Bensalem Pa
Responded to customer inquiries. Located and showed items in stock to
customers. Arranged stock and replenished as needed. Priced individual
items, Operated a computerized register and scanner.
EDUCATION
6/1983
Neshaminy-Langhorne High School
Langhorne Pa
High School Diploma
7/2005
Cisco Networking Academy
HP IT Essentials I: PC Hardware and Software A+ Certification
Bucks County Housing Group
Morrisville Pa.
SKILLS
Skill Name MS Office (Word, Access, Excel, PowerPoint)
Skill Level Intermediate
Last Used Currently use
Experience 5 years
Skill Name Internet
Skill Level Intermediate
Last Used Currently use
Experience 11 years
Skill Name Intranet
Skill Level Intermediate
Last Used Dec 2004
Experience 5 years
Skill Name Html (FrontPage)
Skill Level Novice
Last Used Currently use
Experience 2 years
Skill Name Home Networking
Skill Level Intermediate
Last Used Currently use
Experience 4 years
Skill Name Data Entry
Skill Level Intermediate
Last Used Dec 2003
Experience 7 years
ADDITIONAL INFORMATION
Through self study and A+ training, I have acquired an excellent
knowledge of computers and numerous software applications. Hands on
experience in building, repairing and upgrading computers as well as
some experience with website building and networking.
References upon request
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