Computer Technician Resume

Posted on: 2006-08-21

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Resume:

hm
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OBJECTIVE: To obtain a position that allows me to utilize my technical skills.

EDUCATION: BS in Computer Information Science May
Benedict College, Columbia, SC

Courses taken included:
Internet/Web Development Special Topics in Computer Science
Advanced Java Development Senior Project (Denial of Service Attacks)
Object-Oriented Programming Object-Oriented Analysis/Design
Internet Communications Software Engineering
C/C++ Programming Operating System
Computer Graphics UNIX/ Visual Basics
Database Management/SQL Digital Logic

EXPERIENCE: Internet Support Technician, December to Present
I.T. Dept Spirit Telecom, Columbia, SC
Served as the initial point of contact for the resolution of desktop related problem in a multi-user environment.
Troubleshooted, researched, diagnosed, documented, and resolved technical issues surrounding Window Xp,
Professional, MS Office,E-mail, Internet connections and hardware/peripherals.
Created trouble tickets and resolved complexed issues.
Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier.

Technical Support Agent, June to July
IT Dept. CallTech Communications, Columbia, SC
Provided technical phone support for BellSouth DSL customers.
Successfully resolved customer issues regarding connectivity,peripheral compatibility,
and standard software usage questions for products on the following platforms Windows ,
, , Xp, MS-DOS and Mac OS.
Troubleshooted for servers, routers, and remote access, for BellSouth DSL
Authenticated, updated, and configured customer e-mail accounts and passwords.

Computer Technician, August to May
MIS. Benedict College, Columbia, SC
Acted as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice;
implements solutions or notifies outsource providers as required.
Troubleshooted problems with computer systems, including
troubleshooting hardware and software, e-mail, network and peripheral equipment problems;
makes repairs and corrections where required.
Installed, assembled and configured computers, monitors, network infrastructure and
peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Acted as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
Assisted in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provided instruction or written documentation where required.


ACTIVITIES: Secretary of Benedict College SGA -
National Society of Black Engineers -Present
Benedict College Gospel Choir Member/Administrative Assistant
Benedict College National Alumni Associations