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Medical Office Specialist Resume
Laurie
US-Washington-Seattle
10+ yrs
No
Yes
Program Manager
Seeking a contract or perm position, in process improvement, content management, intellectual property management, contract administration, project management and/or management.
Laurie Dawson, MA
Seattle, Washington
artistgrrl2006@yahoo.com
SUMMARY OF QUALIFICATIONS
-Experienced project manager, business analyst, and business process developer with strong content and organizational development skills.
-Proven process improvement consultant, performing business level assessments, designing workshops and training programs, managing intellectual property, and conducting business metrics analysis for HR and IT groups.
-Marketing background for new product releases and supporting pilots and training programs.
-Learning/organizational development experience, including corporate training curriculum development and deployment.
-Extensive leadership/facilitation experience in varied settings, including 9 years clinical experience leading 1:1 and in groups.
-Background in software usability, including Masters-level human factor research and coding with the University of Washington's Department of Psychology and Department of Sociology, utilizing SPSS for synthesis of collected data, as well as Project Management in Test, supervising human factors usability testing of Microsoft products.
PROFESSIONAL EXPERIENCE
CONSULTANCIES/CONTRACTS
Microsoft Corporation
Program Manager Consultant
Enterprise Partner Group World Wide Readiness - Redmond, Washington
Current
Coordinate World Wide Live Meetings for Sales groups. Work with Human Resources to implement new sales guidelines & maintain results through scorecard metrics. Define/create measurement tools to capture success metrics. Gather and report human performance measurements, & coordinate with HR divisions. Own project schedule across roles, assist readiness managers in creating communications, align REH communications with initiatives, own master REH implementation plan for each project and overall REH websites.
Cingular/Avenue A-Razorfish
Business Analyst Consultant - Seattle, Washington
2006
Conduct stakeholder & focus group interviews for business requirements, validating captured content, and build as-is & to-be features into documentation for external web site.
Port of Seattle
Enterprise Systems
Project Manager/Business Analyst - Seattle, Washington
2005 - 2006
Perform vendor management, write business requirements, act as inter-departmental liaison, conduct focus groups assessing emergent technologies and implement new Peoplesoft financials scanning/management software.
Microsoft Corporation
WW SMS&P Training and Readiness
Training and Readiness Specialist Consultant – Redmond, WA
2005
Review new technical tools and build training for new users. Develop training for Instructor led, Live Meeting, Print and Face to Face training materials. Conduct user research on developing tools and help to TTT (Train The Trainers).
Microsoft Corporation
IT Security
Project Manager Consultant – Redmond, WA
2005
Project manage the implementation of an ERP tool, an SAP enabled hybrid for enterprise wide deployment. Serve as liaison between all teams. Conduct user experience trials with new web interface. Contribute to marketing efforts for rollout of new product and to educational/training efforts.
Starbucks Coffee Company
Project Manager/Business Analyst HR-IT Consultant – Seattle, WA 2004/2005
Project manage SAP modules implementation for HR groups. Gather business requirements, coordinate testing, and market analysis. Perform research and analysis for HR services outsourcing, vendor selection, software enhancements and systems improvements.
T-Mobile
HR Project Management/HR Business Analyst Consultant – Bellevue, WA
2002/2003 & 2004
Provide process improvement to include recruiting and staffing efforts, curriculum development, project management, business needs assessments, market research and metric analysis. PM HR system upgrades (SAP), and research/establish best practices for hiring.
AT&T Wireless
Business Process Developer Consultant, Redmond, WA
2003 - 2004
Provide business process development to a customer base of 3000, including defining processes, creating project tracking tools, and managing contracts.
FTE WORK EXPERIENCE
The Boeing Company
Process Improvement & Software Process Analyst, and previously, Event Manager/Project Manager, Software Releases – Seattle, WA
2001 – 2003
Perform business level assessments, workshops & training for internal business units to improve performance maturity levels. Perform IP management. Analyze business metrics, measure status & improvement, and provide mentoring. Develop/enhance delivery of the PCMM business model and other communications tools. Previous: Operate as liaison PM, own change management, scheduling, software release QA, customer relations and process improvement.
Veritest (formerly Data-Dimensions, Inc.)
Project Manager in Test, Microsoft Product Group – Bellevue, WA
2000 – 2001
Own project management; client relations, document management, sales team connectivity, resourcing and scheduling, test team building, billing, requirements gathering, proposals/bid writing, and managing projects from concept to deliverables.
Microsoft Corporation
Microsoft Press Desktop Publishing Supervisor – Bellevue, WA
1996 – 1998
Manage high volume software documentation publishing group; Production Department. Own recruiting, training, employee & departmental development, employee relations, performance reviews & compensation for 13 directs. Coordinate production schedules, vendor relations, QA, and editorial process improvement.
University of Washington
Consultant, Psychotherapist 1989 - 2000
Private practice established in 1989. Clinical nomination and appointment by University of Washington Department of Psychology, to work with referred clientele on extended research study. Design and present business seminars for middle and upper management at corporate sites across the United States.
EDUCATION
-Bachelor of Arts, Visual Communications; Western Washington University, Bellingham, WA
-Certification Program in Intellectual Property Management; University of Washington, Seattle, WA
-Masters of Arts in Psychology; Antioch University, Seattle, WA
AWARDS
-Clinical Nomination and Appointment as Community Therapist by University of Washington Department of Psychology
TRAINING
-Grant Writing and Fund Raising: Antioch University, Seattle, Washington
-Project Management: University of WA Certification Program
-Non-Fiction Writing: University of WA Certification Program
-IBM: RACF Training: Boeing
-HTML, Leadership Training: Microsoft
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