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Regional Sales and Marketing Manager Resume
Shannon
US-Arizona-Phoenix
Office Specialist, Sr.
I am a team player who wants to do the best I can to drive the revenue
and success of the company I work for. I am an independent,
detail-oriented, confident and a dependable employee. I have extensive
Microsoft Excel and Access knowledge especially with data manipulation
and segmentation. I also know the higher education and real estate
industry well. I am used to a fast-paced, multi-tasking, ever changing
environment. I also have HTML and design knowledge and have built 7 web
pages, including my own, as a hobby and for work. I have a passion to
learn and excel. I catch on quick and am self-taught in many of the
applications that I am proficient at. I am very hardworking and
dedicated to my work and I take great pride in making sure that the
quality and efficiency of my work is outstanding. I will be your go-to
person and jack-of-all-trades.
Shannon Stevens
499 East Appaloosa Road
Gilbert, AZ 85296
480-539-1113
nhcd33@cox.net
Dependable Jack-of-all-Trades, Excel/Access Guru
POSITION OBJECTIVE AND SKILL OVERVIEW
I am a team player who wants to do the best I can to drive the revenue
and success of the company I work for. I am an independent,
detail-oriented, confident and a dependable employee. I have extensive
Microsoft Excel and Access knowledge especially with data manipulation
and segmentation. I also know the higher education and real estate
industry well. I am used to a fast-paced, multi-tasking, ever changing
environment. I also have HTML and design knowledge and have built 7 web
pages, including my own, as a hobby and for work. I have a passion to
learn and excel. I catch on quick and am self-taught in many of the
applications that I am proficient at. I am very hardworking and
dedicated to my work and I take great pride in making sure that the
quality and efficiency of my work is outstanding. I will be your go-to
person and jack-of-all-trades.
EDUCATION
Arizona State University
US-Arizona-Tempe
Bachelors of Science in Clinical Psychology-3.7 GPA- 18 Credits until
completion
Mesa Community College
US-Mesa, Arizona
Undergraduate general Studies-3.7 GPA
Transferred to Arizona State University
EXPERIENCE
8/2004-present
Arizona State University - Facilities Management-Campus Signage
(Randstad)
Tempe, AZ
Office Specialist, Senior
I manage the day-to-day administrative tasks and program coordinating
for the Sign Shop and I am responsible for investigating, evaluating
and resolving administrative/operation problems. I process and program
work orders as they come into the shop. I created and implemented a
new online ordering system using html coding and basic scripting and am
responsible for publishing and updating information. I created and
implemented a Customer Satisfaction survey for the online ordering
system and close of work order. I improved reporting procedures by
creating and analyzing reports using Excel and Access databases. I
analyze, summarize and interpret information and research, summarize
and compile data as requested. I handle the management of employee
time cards and work on streamlining the process of organizing the sign
shop crew. I also have gone along with the installers on jobs and was
responsible for evaluating/recommending ways to maximize and streamline
the processes involved from ordering a sign to installing the sign. I
oversee and supervise the operation of the shop and support the
supervisor. I have developed and recommended new or revised program
goals and objectives, developed and scheduled program work, conferred
with staff to provide technical advice and problem solving assistance
and prepared periodic reports on program activities, progress, status
or other special reports for management.
11/2003-5/2004
Alpha Omega Publications (Corestaff)
Chandler, AZ
Executive Administrative Assistant
I supervised the IT department of 45 people and supported the Vice
President of Information Technology. I managed Hardware and Software
Inventory for the company as well as Hardware and Software procurement.
I assisted on the Web Project doing some basic HTML coding and general
placement and design. I also was responsible for Project Management
support for the IT sub-departments (Network Services, Tech Support and
Software Development). I handled sensitive information on a daily
basis; managed the Vice Presidents calendar and daily tasks and was
responsible for scheduling meetings. I interfaced with vendors and
customers on a daily basis, prepared reports, minutes, agendas,
transcribed for the VP, wrote correspondence via email, coordinated
logistics, scheduling and communications with outside vendors and staff
as well as helped revise legal documents. I monitored and administered
expenditures to ensure that budget allocations were not overspent,
prepared and assisted in preparation of proposal for funding and/or
funding continuation from outside vendors. I also developed and
maintained databases and was responsible for analyzing, summarizing and
interpreting information after I researched and compiled the data.
1/2003-11/2003
Tennison & Associates
Mesa, Arizona
Communications and Computer Specialist
I was responsible for keeping the office running smoothly and
seamlessly. I was the Executive Assistant to the Vice President of the
company. I answered and routed the phones, filed, prepared reviews and
visual presentations for customers, ran reports, developed and
maintained the database of customers, supported the brokers in the
office and investigated evaluated and resolved operational changes. I
was responsible for all office computers/network and all office
equipment maintenance and technical support. I managed and updated the
office network and maintained virus protection and integrity of the
network. I ordered office supplies, maintained inventory and
interacted and maintained liaison with clients, other brokers and
outside mutual fund and annuity companies. I also built, published,
updated and maintained the company website.
2/2001-Present
New Hope Cattle Dogs
Gilbert, AZ
President and Founder
I started and currently run this non-profit corporation. I develop,
compile and write communications and promotional literature for
distribution as fliers, brochures, educational material and email
newsletters and coordinate process from development through printing
and distribution. I researched, compiled and published information for
submission of the Corporations Articles of Incorporation and By-laws to
the Arizona Corporate Commission. I have reviewed applications
independently to determine acceptance or rejection of new homes. I
supervise and coordinate activities for up to 40 volunteers through out
Arizona, Colorado and California. I interpret and write policies and
procedures. I manage the day-to-day administration tasks of
correspondence through email and regular mail, answer phones, interface
and overcome objections with customers and volunteers. I make business
decisions, investigate, evaluate and resolve administrative and
operational problems. I facilitate meetings and hold educational
workshops for the public. I also interface with outside vendors,
county/state facilities and business peers and associates for
fundraising, policy and education. I prepare reports, minutes, agendas
and notices for distribution to my volunteers. I built and maintain
the company website. I prepare the budget and monitor and administer
expenditures. This is an entrepreneurial business that operates in
Arizona and Colorado. I am responsible for every aspect of the
business from customer service, marketing, sales, administration,
accounting and maintenance.
4/1999 - 9/2002
Homestore.com
Scottsdale, Arizona
Sales Operations Specialist & Web Market Research
I developed and maintained a database of 96,000 records and researched,
analyzed, summarized and interpreted multi-family real estate data. I
evaluated current policies and procedures, recommended policy change
and published and updated company policies. I was tasked with
improving reporting procedures and investigated, evaluated and resolved
administrative and operational problems to help streamline the process
for staff members. I was also responsible for
sales territory break out and research analysis for each sales
territory, assisted in contract management, sales support, keyword
placement, search optimization, market analysis, web statistical
analysis through Media Metrix, etc. and statistical analysis. I have
had experience working Trade Shows for the Multi-Family Industry and
creating marketing collateral such as brochures and fliers,
implementing and managing the Customer Retention Program which included
customer surveys, retention communications and cancellation recovery. I
also built, updated and maintained Homestore's Sales Intranet Portal. I
have very accelerated skills working on the Internet and with all
Microsoft Office applications. I was the administration/sales support
for 30+ Sales people and Executive Assistant to the Vice President of
Sales, Vice President of Operations and Vice President of Marketing.
Writing letters, interpreting policies and procedures and
communications with the customers and employees was part of my daily
routine. I was responsible for evaluating and proposing new ideas on
program effectiveness to improve and streamline current methods. I
also developed and facilitated meetings, workshops and training groups
for staff and customers and I developed, compiled and wrote
communications and promotional literature for distribution in fliers
and email newsletters and
coordinated process from development through printing and distribution.
I prepared reports, minutes agendas and budget recommendations as well
as monitored sales team expenditures.
1/1997 - 2/1999
Hallum, Inc
Scottsdale, Arizona
Assistant Manager
I assisted the Manager in hiring and interviewing employees and was
responsible for tabulating and maintaining store inventory. I
supervised the activities of subordinates. I managed the daily
bookkeeping for the station and was responsible to make the daily bank
deposits. I coordinated, managed and supervised a team of 6 people and
was responsible for writing employee reviews. I developed and
maintained the database and accounting books for the store, basic
administration tasks such as writing letters and memos, preparing and
analyzing reports on store performance and attending to the customers
needs. I monitored, administered and approved expenditures to ensure
that budget allocations were not overspent.
3/1993 - 12/1999
Animal Attitudes
Gilbert, Arizona
Professional Dog Trainer and Small Business Entrepreneur
I taught basic obedience and behavior modification to people wanting to
train their dogs. I also ran a group obedience class, went on sales
appointments, provided customer service, and worked at overcoming
objections and serving the customer to the best of my ability. I did
basic administration tasks such as writing correspondence and progress
reports for customers, researched, summarized and compiled data for use
in reports, developed and maintained a database of clients, marketing
to potential clients and daily book keeping and record keeping. I also
created marketing materials and training manuals. I
recruited customers utilizing most appropriate promotional or marketing
methods, such as individual letters, brochures or presentations. I
prepared the budget and monitored expenditures. This was an
entrepreneurial business that I ran entirely by myself. I was
responsible for every aspect of the business from customer service,
marketing, sales, administration, accounting and maintenance.
REFERENCES-PROFESSIONAL
Jim Newell 480-363-4015
Mitch Fuller 602-463-8590
Marc Morin 602-625-2363
Jim Patterson 602-439-1292
SKILLS
Skill Name Skill Level Experience
MS Excel Expert 12 years
MS Access Intermediate 7 years
MS Word Expert 12 years
MS PowerPoint Intermediate 7 years
MS Outlook Expert 6 years
MS Outlook Express Expert 2 years
HTML Intermediate 4 years
Graphic Design for Web Beginner 3 year
Adobe Photoshop Intermediate 4 years
Dreamweaver Intermediate 5 years
Frontpage Intermediate 6 years
Market Research Intermediate 2.5 years
Statistical Analysis Intermediate 2.5 years
Web Marketing Intermediate 2.5 years
MapInfo Intermediate 3 years
Macromedia Fireworks Beginner 2 years
Act! Intermediate 3 years
Customer Service Expert 11 years
SalesLogix Intermediate 3 years
Great Plains Intermediate 3 years
Quark XPress Beginner 1 year
Pagemaker Intermediate 1 year
Frontpage Intermediate 3 years
AS 400 programs Beginner 1.5 years
Advantage Beginner 1 year
Executive Administration Intermediate 7 years
Administration Expert 12 years
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