Trainer Resume

Posted on: 2006-06-14

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Resume:

DONNA PICKING
Walnut Bend Lane #, Houston, TX
(home) (cell)


OBJECTIVE Customer Service/Date Entry / General Office

PROFILE Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines, and -key calculators.
Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner.
Trained in various troubleshooting terminals in order to train new merchants.


EXPERIENCE Telecheck , Houston, TX
Merchant Service Representative
&#; Handled both dial-in and dial-out phone contacts with tact and professionalism.
&#; Utilized proprietary software for entering customer information into a computerized database.
&#; Performed customer quality control. Assisted with downloading, and editing programs to serve as additional help for merchants needs.

Star Furniture , Houston, TX
Customer Service/Special Project Analysis
&#; Effectively handled customer inquiries for the information center.
&#; Retrieved phone numbers and addresses from the company database.
&#; Input, filed contracts and assisted with special projects assigned by management. .
&#; Tracked deliveries, processed contracts, ordered supplies, data entry

EDUCATION
Earned High School Diploma, Also attended HCC