DEPARTMENT LEAD ADVISOR Resume

Posted on: 2006-06-13

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Resume:

HM


GOAL: To obtain a professional career that allows me to utilize my work experience and interpersonal skills to be maximized.

EXPERIENCE: FEMA Disaster Recovery Center Houston, TX
/ –/ Reception/ Department Lead Advisor
Core responsibilities include ensuring adequate staffing levels, payroll, and data entry of employee schedule, assist employee with irate clients in controlled environment. Tally sheets for daily clients count. Monitor employee’s evaluation disseminating procedural changes and supplies, and scheduling and training for FEMA’s Reception. Also distribute daily memos for updates. Contact local agencies for volunteer assistance and preparation for client disbursement of material.

/ – / LTD, Financial Service, Houston, TX
Customer Account Consultant
Investigates and resolve complaints. Refer non-routine inquiries and complaints to senior level representative. Issue credit to clients when needed. Answer high volume of incoming and outgoing calls. Assist client with phone payment processing. Respond to routine telephone inquiries in a customer-oriented call center operation environment by following standard scripts and procedures. Gather information from the caller to properly resolve the situation.

/ – / Westwood Executive, Houston, TX
General Office Clerk
Primarily responsible for reading office for daily business. File, type, and photocopy. I also sort and deliver office mail and enter data at computer terminals. I also do word processing, keep track of office supplies, and operate facsimile (FAX) machines and other office equipment. Work directly with people by giving information, scheduling appointments, or interviewing job applicants, clients or customers.

/ – / United States Postal Services, Houston, TX
Mail Processing Clerk
Operates and monitors performance of automated mail processing equipment or performs manual sorting of mail, collate, bundle, and transfer processed mail from one area to another.

Skills: wpm, Microsoft office, power point, word, excel, word perfect, Acrobat adobe, data entry, - key, copier, fax machine, scanner.