Director Resume

Posted on: 2006-06-12

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Resume:

Roberta Bell Talley
Lathrop Street SE
Atlanta, Georgia
(Home)
(Cell)

OBJECTIVE: Obtain a position as Director/ Manager or Administrative Assistant

Qualifications:
· Outstanding customer service skills
· Professional appearance
· Outstanding organization skills
· Professional oral communication skills and a pleasant telephone voice
· Proficient use of Microsoft Word, EXCEL, Power Point, Microsoft Works
· Solid managerial background
· ECD and ACD Experience and training
· years of Call Center management experience

Oct, – Present Director, Mt. Nebo Baptist Church Fitness Center. Atlanta, GA
Manage the center’s operations, hiring of aerobic instructor, and personal trainer. Coordinate and implement programs for youth and adults in the church and the community. Manage monthly reports for finances, schedules, membership, and new activities.

July, – Sept, Area Manager, BellSouth Telecommunications,
Network Operations, Atlanta, GA
Responsible for managing employees both managers and represented employees. Improved and exceed monthly results by developing and implementing daily Supervisors evaluation program, developing training curriculum, implemented daily Supervisors meetings to prepare for daily activities, set realistic goals and aspirations for the team to work towards. Assigned routine responsibilities to each Supervisor to ensure all management functions are being handled adequately and promptly.

Provided a monthly coaching and development session to each Supervisor. Demonstrate the role of an organized and disciplined manager. Introduced each manager to time management, and coaching skills for managers. Trained all managers on their daily and monthly responsibilities as a Supervisor. Made sure each manager was kept current on center progress and results and the current state of affairs in the organization.

June, - June, Staff Manager – BellSouth Telecommunication, Customer Wholesale Interconnect Network Center, Tucker and Duluth, GA

Developed and implementation of a quick reference guide for new managers and Supervisors. A tool that helped with the day to day responsibilities of Supervisors.
Prepared overview for new employees orientation
Involved in the development and implementation of, the method of measuring the success of the center.

March, – May, Network Manager – BellSouth Telecommunication, Network Operations, Atlanta, Tucker, and Duluth, GA

Supervised represented employees in the Major Accounts Center, Business Repair Center, Business Resale Center, Coached, employees to improve productivity and performance. Provided regular feedback to all employees. Coached newly promoted Supervisors in how the manage the center.





Employment History
– BellSouth Telecommunications, Inc.
· Directory Assistant Operator
· House Services Clerk
· Assignment Clerk
· Special Clerk
· Network Staff Manager
· Network Manager
· Staff Manager
· Area Manager

Education
John Hay High School Management and Leadership
Coaching Skills Training Leadership Dynamics
Time Management years of formal training provided by BellSouth