Name:
Candra
Location:
US
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Customer Service Representative
Personal Website:
Objective:
Find a customer service job.
Resume Text:
Candra Freeman
3443 Addicks Clodine Rd#1205 •
Houston, TEXAS 77082•PH Number Hidden
Email:Address Hidden
OBJECTIVE
Seeking a Help Desk Customer Service position with a company /organization that will allow the opportunity for career advancement and personal growth.
COMMUNICATION AND INTERPERSONAL SKILLS
Work effectively individually and as a team member
Maintain a positive and professional attitude dealing with customers
Professional and courteous approach to customer service
Excellent oral and written communication skills
Proficient in MS Word , Windows XP
PROFESSIONAL RELATED EXPERIENCE
Troubleshooting , activate service and disconnect service, assist the customer in setting up field technicians. Answer users' inquiries regarding computer software and hardware operation to resolve problems.
dispatching onsite service to replace failed components, technical support , handling the complaints of customers.
Enter commands and observe system functioning to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service
PROFESSIONAL WORK HISTORY
Clientlogic Port Arthur, Texas
T-Mobile Technical Support Representative
Dell Technical Support Representative Port Arthur, Texas
Telecheck Houston, Texas
Collections Representative
Wow Internet and Cable Port Arthur, Texas
Customer Service Representative
EDUCATION
Abraham Lincoln High School Port Arthur, Texas
Dell Corp. - Dell Certification Technician Port Arthur, Texas
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