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Site Services Coordinator
Administrative/Facility Management Positions
Work Experience
9/2001 - Present Site Services Coordinator Contractor
Kelly Services, JCI and Cushman & Wakefield, Jones Lang LaSalle - Dallas, Texas
Acts as Point of contact for Project Management groups in planning and preparation of new office, remodel, and reconfiguration projects(including pre-site planning, existing furniture inventory, new
furniture requests, floor-plan approval, interior design, signage order and approval,coordinate entry/access as needed to vendors during construction.
Acting as the liaison with vendors and building management
Direct furniture and move crew in new setup and arrangements of new move
locations.
Coordinate the storage, disposal of surplus furniture items, including desks,
chairs, tables, etc.
Managing conference rooms reservations and setups
Setup and assist in Video and Audio conference calls.
Schedule moves and coordinate conference rooms setups for events with 100+ attendees. Co-ordinate with rental chairs services, catering, taxi services for the event.
Work with different data sources/systems to gather information for report
preparation.
Acts as problem identification and resolution resource, answering questions,providing guidance, troubleshooting.
Pickup, sort and distribute all incoming USPostal mail into appropriate mailslots
Post outgoing mail using metered machine
Receive and distribute incoming packages from various couriers (Fedex, UPS,DHL)
Order & distribute supplies for facility and maintain adequate inventory for daily operations.
Inventory and order all vending and coffee needs.
Manage and arrange repair when required on all office machines
Manage and update office lists (locker assignments, equipment, directory, mailslots, etc)
Inventory and order all vending and coffee needs
Front desk coverage for the receptionist desk
Registration of visitors in the Sun Visitor Management Security System
11/2000 - 9/2001 CSSR
AT&T Broadband - Miramar/Florida
Responsible for performing complex customer service negotiating of Digital and Analog Broadband cable services whether setting up new service, transferring of services or upgrading services to higher levels. Assisting and answering customer concerns with billing issues. Demonstrate courtesy and patience in all customer interactions. Technical troubleshooting at times on some customer contacts. Ensure compliance with audit standards on all orders
1/1979 - 1/2000 Sales Representative and various other titles
AT&T -Dallas/Texas
Designated Representative- - Managed 25 highly sensitive Middle Market accounts. I possessed great teaming abilities with my peers and Account teams alike. Requests for 800 provisioning and long-distance services are handled on an as-needed basis. Customer expectations of these services were always exceeded. This position required extensive data knowledge to ensure billing and ordering of T1.5,ASDS circuits,etc.
Billing Inquiry Representative - Responsible for all billing issues and inquiries for Commercial Market Business Customers
SOA (Service Order Administrator) - In conjunction with another representative, facilitated approximately thirty major market business accounts, issuing orders for new services, changes, moves, and disconnects as well as handling Tariff billing. Ensured and maintained superior customer service.
CSSC and Call Receipt Repair Agent and Telephone Sales Center Representative - Repair and Sales Representative for Business and Residential customers in area telephone centers. Issued orders for moves/changes for small business customers and set up new service, sold in-home telephone equipment and issued orders for moves, changes or disconnects for residential customers.
Education
12/2004 - 1/2007 Associate in Applied Science w/Emphasis on Journalism (work in progress)
Richland Community College
05/2005 - 12/2005 Paralegal Certificate - Stafford Career Institute
Various additional college courses completed
Skills
Microsoft, Excel, Powerpoint, Sun Staroffice – 5+ years of experience
Additional Info
I have an upbeat attitude and enjoy helping others.
Can work both independently and as part of a team
Am very detail oriented
Possess over 23 years of excellent customer service skills
Able to multi-task and work well under pressure
Ability to lift items weighing up to 50 lbs
Additional Education: CERTIFICATES - Sales Simulation,Pricing Workshop,Leading Sales Representative, Customer Interface training
SEMINARS: AT&;T CAREER ASSESSMENT, AT&T LEADERSHIP FOR THE FUTURE, AT&;T WORKPLACE OF THE FUTURE, FRED PRYOR'S INTERPERSONAL SKILLS, FRED PRYOR'S BUSINESS WRITING FOR RESULTS
PROFESSIONAL AFFILIATIONS: APRI, ACLU, NAACP.
UNION JOB STEWARD, PRUDENTIAL HEALTHCARE CHAIRPERSON
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