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Heather
US-Minnesota-St. Paul
Project Manager
To obtain a challenging position as an Instructor/Trainer, Project Manager or similar position, with opportunity for growth and advancement, within a stable, reputable company.
Heather Odom
1023 California Avenue West St. Paul, MN (651) 488-7161 (612) 709-5761 heatherlodom@yahoo.com
JOB OBJECTIVE: Training Specialist or Project Management with a focus on Organizational enhancement
SUMMARY OF QUALIFICATIONS
A self-motivated and organized professional, skilled in orchestrating tasks and details to achieve project goals.
A clear communicator; able to create interactive training for diverse audiences.
A dedicated team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels.
RELEVANT ACCOMPLISHMENTS
PROJECT MANAGEMENT
As the project manager, work with internal departments on all facets of project preparation and successful project execution.
Ensures project deliverables for clients are accurate, timely and monitors progress on project deliverables.
Identifies and anticipates client needs and independently manages client projects.
Consulted and advised clients on the workflow or job production process.
Understands and executes all principles and practices in place for project management.
TRAINIG & DEVLOPMENT
As part of the Learning & Knowledge Management accountability coordinated training events for 14-100 adult learners.
Conducted training sessions for customers in the skills and knowledge required to perform their job function.
Train new employees to have thorough understanding of benefits, Cobra, HIPAA, with the ability to communicate this information to our external customers.
Developed and redesigned changes in lesson plans, classroom materials, practice scenarios, incorporating Instructional Design methodology.
Supervised employees in a training program, evaluating their performance and making recommendations to departmental management.
Specify and develop tools to increase efficiently in the workplace, and work directly with teams to develop customer-focused content.
Taught 8 week new hire employee program following the adult learners from start to end of program to ensure success of the individuals.
WORK HISTORY
June 2005 – Present Project Manager, Merrill Corporation, Minnesota
November 2001 – June 2005 Training Specialist, Blue Cross Blue Shield, Minnesota
August 1997 – November 2001 Lead Service Specialist, Blue Cross Blue Shield, Minnesota
Additional experience includes: Marketing and communication material development, Supervisor of service team of 14 individuals, team building.
ADDITIONAL SKILLS
Proficient with Microsoft XP, Microsoft Windows® 2000, Word, PowerPoint, Excel, Access, Visio, Acrobat, Lotus.
Experience with Publisher, Outlook, FrontPage, Photoshop, Authorware
EDUCATION
Associates of Liberal Arts Degree, May 2006, Normandale College, Bloomington, MN
Certificate of Management, May 2006, Normandale College, Bloomington, MN
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