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Stephanie
US
Technology Coordinator
Marketing Professional
STEPHANIE L. PORTER
3921 Burnley Drive
Plano, TX 75025
972-202-6613
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Marketing Professional with extensive experience in the coordination, planning and support of daily marketing, operational and administrative functions.
*Proven record of accomplishment in the areas of research, information management, marketing, and business-development efforts within budget requirements.
*Demonstrated capacity to develop customer database(s) and marketing leads.
*Adept at effectively establishing cross functional working relationships across multiple levels of the organization to contribute to the overall marketing efforts.
*Ability to share ideas and develop effective responses or elevate to higher management.
*Knowledge of retail marketing environment including marketing, advertising and sales.
*Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Access), Microsoft Visio®, Quark Express, Adobe Acrobat and Mac operating system; outstanding Internet usability skills.
PROFESSIONAL EXPERIENCE
WACHOVIA BANK – Charlotte, North Carolina
2003 to 2006
Technology Coordinator, Operations, Technology and eCommerce.
Provide technology and administrative support to Wachovia personnel.
*Assist with the ordering and deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware).
*Assist with new hire processing (account requests, verification, security access and equipment configuration).
*Respond to customers’ inquiries concerning support requests, systems status, and network connectivity.
*Assist with the equipment and setup for conference/meeting facilities, as directed.
*Perform administrative tasks, such as changing passwords.
*Coordinate/track Computer Equipment Install & Equipment loans (constant)
*Assist Managers, Contractors and Consultants with travel arrangements as needed
*Work with Dept. managers to plan space for new employees and coordinate moves with Corporate Real Estate, Helpdesk, voice services and necessary.
*Maintain daily calendars; contact list and plan meetings using MS Outlook.
OSTROW COMPANY (PLEJ’S LINEN SUPERMARKET) – Rock Hill, South Carolina 2001 to 2003
Marketing Coordinator
Right-hand assistant to Marketing Director relating to coordinating, administering and managing marketing and strategy activities.
*Proactively explored, coordinated and hosted successful new store opening events, home show exhibits and key sponsorship alliances.
*Experience coordinating and managing direct mail campaigns including interacting with outside agencies, database queries, written communication, and lead tracking.
*Developed press materials and wrote public relations and internal communication for media interviews.
*Develop spreadsheets and graphs of weekly, monthly and annual sales compilations.
*Research key trends and evaluate demographic information relative to customer profiles and potential sales.
*Support employee newsletter and intranet portal, including writing content and publishing content using Web technology.
*Maintained advertising database to include information relative to rates, demographics, contracts, lease-required media, signage, etc.
o Reduced company-marketing expenses by $15,000 by identifying and recommending cost-effective advertising with key media sources.
BANK OF AMERICA – Charlotte, North Carolina 1994 to 2001
Research Associate
Provide research support for credit lending officers.
*Reactive and proactive research using Internet, databases, trade publications and financial software.
*Analyzed retail sales trends by tracking statistical data relating to industry retailers.
*Assisted retailing industry analyst in writing internal publication, “The Retail Monthly” and distributed to 300+ executives.
*Conducted software, database, and reference material user training in one-on-one setting.
Marketing Assistant – Consumer Research and Analysis
Provide high-level marketing support for Senior Vice President and twelve team members.
*Created and maintained a retention system and research library that included research projects, marketing materials and correspondence.
*Worked directly with marketing research team to define/review marketing objectives on continuous basis.
*Successfully coordinated brown bag lunch seminars.
*Interacted with diverse group of internal/external business partners while implementing target-marketing campaigns.
Compiled and analyzed data from statistical reports to develop presentations to executive management and bank associates.
o Recognized for commitment and dedication to assisting senior marketing management and the marketing team.
SELF-HELP CREDIT UNION – Charlotte, North Carolina 1991 to 1993
Office Manager/Marketing Assistant
Managed day-to-day office operations while supporting Director and team of consultants.
Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces and radio and television spots.
Utilized desktop publishing equipment to produce literature, graphics, and presentations.
Served as representative at community events, open houses, luncheons, and seminars.
Distribute materials relating to programs offered and maximize attendance in all classes.
VOLUNTEER EXPERIENCE – RELIGIOUS INSTITUTION
Leader of Newsletter Ministry (Editor) – Supervise up to 12 members
Produce quarterly newsletter
Plan and execute marketing strategies for current and future locations.
Assist with the preparations and coordination of special events.
Execute reports relating to membership data.
Researched new and existing markets.
EDUCATION
MAY 1995 JOHNSON C. SMITH UNIVERSITY - CHARLOTTE, NORTH Carolina
Bachelor of Science, Marketing and Finance
May 1990 Joliet Junior College - Joliet, Illinois
Associate of Arts, Liberal Arts
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