Adjunct Instructor Resume
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Resume:
Kimberly Pierre
McGinnis Ferry Road
Suwanee, Georgia
(home phone)
ACHIEVEMENTS/
ACCOMPLISHMENTS
As project administrator for TRW Systems, was one of six employees out of that received TAP (task achievement award) for creation of short and long term corporate objectives and goals for the management task.
As project administrator for TRW Systems, was one of four employees out of that received TAP award for creation, development, and implementation of metrics used to evaluate business and monetary reporting processes.
As Event Planning Manager for TRW Systems, managed all event and outreach programs for the organization. Supervised teams of - employees. Out of employees, was the only employee asked to oversee event, meeting, and outreach planning. Received five Special and STAR awards for efforts effective event management, vendor negotiation, customer service,leadership, and keeping plans under budget.
As Team Leader for Holloway CBI, was certified as a Consumer Interviewer by the Associated Credit Bureau Association. Received highest score among employees.
As Team Leader for Holloway CBI was the only employee that was cross-trained in every department, as well as the only employee out of who provided daily support to each department in addition to duties.
WORK HISTORY
– present Adjunct Instructor, Troy State University Covington, Covington, GA
Facilitation of on-ground adult courses in Organizational Behavior, Human Resource
Management, and Organizational Development
- present Independent Study, Doctor of Management in Organizational Leadership
Doctoral Student with major emphasis on Management/Leadership
–
Project Analyst/Coordinator, Northrop Grumman Mission Systems, Atlanta, GA
Facilitation, documentation, and coordination of meetings including acting as coordinator for LITS (Laboratory Information Tracking) Plus Users Group.
Acted as Quality Assurance/Customer Service Specialist in creating internal survey to measure customer satisfaction.
Functioned as liaison between IT technical staff and division staff.
Data cleaning, documentation of data, data analysis, and data entry of several databases including SARS, Smallpox, and Monkeypox.
Project Administrator, Global Information Technology, TRW Systems, Atlanta, GA
Developed yearly assessments for program and ensure assessments meet corporate and customer guidelines.
Managed all training and organization relating to travel, which is through.
Maintained expense report tracking log, analyze expense reporting on site and review impact of cost for processing time involved. Organized several outreach events such as Christmas toy drive for underprivileged children, as well as, food and baskets to shelters and convalescent homes; Acted as project manager with - other employees under my direction.
Managed event planning for organization such as lunches, morale events (including picnics, parties, etc.), retirements, employee reward ceremonies, and other activities. Included handling of budgets, as well as all aspects of vendor negotiations to include cost estimates, expense reporting, reconciliation, and contracts.
Supported HR department with reference/background checks, phone screens, orientation, new hire offer packets, interviewing, event coordination, and communicating corporate information to staff.
Office Manager, SAIC, Montgomery, AL
Reconciled all office/overhead expenditures in SAP system.
Responsible for requesting funding, ordering, and maintaining company supplies.
Tested two software products developed for customers, and logged all errors, as well as made suggestions for improvements (this resulted in a product with % less errors).
Edited all corresponding software product documents in Visual Source Safe.
Reconciled all expense reporting.
Double-bookkeeping of budgets, in addition to monthly review of budgets for errors and accuracy.
Provided new hire packets, as well as new employee orientation to all new contractors.
Provided burdened rates for new employees and contractors to corporate office.
Maintained all employee records and retention system and administration of benefits.
Credit Investigations Specialist/Team Leader, Holloway CBI, Montgomery, AL
Created and Implemented reward system for customer service representatives, which resulted in greater production and increased employee morale.
Updated and verified consumer credit information with appropriate companies/organizations. Prior employee left requests that were outdated and overdue. Processed and completed requests within one week, as well as, trained new customer service representatives, distributed daily workload, and conducted consumer interviews. Given position on a -day trial and made permanent after two weeks.
Acted as team lead in direct support of supervisor.
Supervised workflow activities of four customer service representatives.
Received and processed payments in support of collection department.
Participated in televised consumer counseling event sponsored by Southtrust Bank.
Trained all new employees on all systems, processes, and responsibilities.
Attended customer luncheons, as well as, other customer interface meetings to assess level of satisfaction.
Helped division achieve goals of processing over backlogged requests from customers within a two-week time period, thus bringing the department current with workload. Only employee out of eight who received an award for efforts.
EDUCATION
- Pres
Doctor of Management in Organizational Leadership Student, University of Phoenix; GPA – .. Coursework to include: Leadership, Management Philosophies, Research, Knowledge Theory, Critical Thinking, and Business Communication
- Master of Arts in Organizational Management, University of Phoenix, Distance Learning/Online Degree Program; GPA – ., Completed program while working full-time. Coursework to include: Human Resource Management, Human Resource Issues, Conflict Management, Leadership, Management, and Organizational Learning
Bachelor of Arts in Mass Communication, Auburn University Montgomery, Montgomery, AL; Completed degree while working full-time. Coursework to include: Management, Marketing, Communication, Public Relations, and Desktop Publishing.
ACTIVITIES/
MEMBERSHIPS
Event Manager, TRW Activities Committee -
Co-Leader, Southeastern Girl Scout Council
COMPUTERS
Operating Systems – Window ///NT/XP
Office Productivity – Word, Excel, WordPerfect (certificate earned), Microsoft Publisher, Adobe Acrobat and Photoshop, Corel Presentations and Corel Draw, Lotus -- (certificate earned), SAP, Internet Applications, Outlook, PowerPoint, Sabre, VISIO
Support and Training – Train colleagues on internal systems such as travel and internal forms.
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