Name:
Kenya
Location:
US
Experience:
Willing to Relocate:
Willing to Travel:
Most Recent Job Title:
Patient Services Rep
Personal Website:
Objective:
To work for a diverse company that implements team work, and a company where growth is welcomed and in vivo. Aside from salary the following is the most important to me in a job is, opportunity for advancement, an emphasis on learning and development, a good work life, balance and being part of a fun and professional work environment.
Resume Text:
Kenya Danielle Johnson
1095 Teal Point Dr.
Henderson, Nevada 89074
Address Hidden
P Number Hidden
Objective:
To work for a diverse company that implements team work, and a company where growth is welcomed and in vivo. Aside from salary the following is the most important to me in a job is, opportunity for advancement, an emphasis on learning and development, a good work life, balance and being part of a fun and professional work environment.
Work Experience:
Dates Employed: Job- Title - Company
12/2005 – Present – Patient Services Rep/ PBX Operator: Fremont Medical Clinics of Nevada
I answer all incoming calls, File, Schedule Appointments utilizing Misys Tiger & Misys Desktop programs, Check In/Out patients, verify insurance, exercise tact and diplomacy in dealing with sensitive issues and situations; exercise sound judgment within established guidelines;work collaboratively in a team environment with Doctors and staff .
10/2005 – 12/2005 - Administrator: Davis Funeral Home
Las Vegas, Nevada
I prepared clergy files, typed certificates of death, Answered phones, assisted families in the pre-need and at-need depts. Was responsible for all the advertising via Review Journal for the obits. Temp agency
3/2005 - 8/2005- Customer Service Rep: Lloyd Pest Control – Call Center
San Diego, California
Incoming Calls for Pest Control, Dispatching calls out to route techs, Scheduling trouble calls for clients and annual service calls, processing credit card payments via phone, Retention marketing, And new sales calls. Temp Agency
11/2004 -2/2005- Customer Service Rep: ProFlowers-Call Center
San Diego, Ca
Call Center Order intake, Processing refunds and credits heavy inbound Customer calls and escalated calls as well. This was is a seasonal position; I only work during the bust holiday season. Temp Agency
4/2002 - 9/2004 -Hiring Manager: Credit Solutions Corp – Call Center
San Diego, California
Interviewed qualified applicants for an asset recovery call center,conducted all new hire orientations prepared call reports, budget reports, assisted in the new hire training process and remedial training as well, responded to all interested applicants. I was responsible for all new hire advertising, screening and processing of all new hires; I would assist the switchboard operator if needed. I also filed proof of claims and the Chapter 13’s form our clients in the legal Dept,I was also the Consumer Dispute Mgr, Company moved to Texas I was not willing to relocate at the time.
9/2002 - 11/2004- PBX 3rd shift / Receptionist: La Vida Real
Rancho San Diego, Ca
I maintained all front desk duties, phones, arranged all daily appointments and travel arrangements for the Executive Director, preapred all the new hire files, prepared log for drivers, all bookkeeping and AP/ AR, updated the tenant information in Yardi program on a daily basis. Company downsized eliminating the entire Marketing Dept.
2/2003 - 3/2004 PBX/Receptionist / Order Processor Gary Manufacturing
San Diego, Ca
Accounting duties using QuickBooks Pro 04, answering phones
Preparing packing slips, order taking for various custom orders, I inputted
All pertinent information in PC. And order tracking. Temp Agency.
1/2001 - 4/2003 Office Manager: American Agencies – Call Center
San Diego, Ca
I would call delinquent customers and arrange payments, take payments via walk-in customers, skip tracing and updating credit reports, often worked in the QA dept. to insure federal rules and regulations were being implemented according to company rules and regulations, training when needed, also Provided feedback to Resource Management of any noticeable flaws or Inaccuracies in call reporting data and works to improve reporting system. Monitored and evaluated staff performance levels and developed Performance improvement action plans to meet projected needs and Customer services objectives. Company lost contract with SBC we were all displaced.
02/1995 – 10/2000 CSR / PBX: Gray Line Tours
San Diego, Ca
Assist hotel concierge in booking tours for clients to various locations, PBX duties,
Dispatching, preparing driver schedules, AP/AR. Company was bought out by Coach USA.
Education
Dates Attended School Degree Location
6/1993 UCLA Bachelor’s Degree Westwood - California - US
6/1990 Concorde School of Business Certification Van Nuys - California - US
6/1988 AVC Associate Degree Lancaster - California - US
Affiliations
Dates Affiliated Organization Role
1/1999 - Present
Rainbow/Push Coalition Member
2/2002 - Present
ACLU Advocate / Member
10/2005 - Present
Big Brothers and Sisters of Las Vegas Mentor
4/2004 - Present
SDSU Tutor
3/1997 - Present
NAACP Advocate
5/1995 - Present
San Diego Big Brothers & Sisters Mentor
Skills
Skill Name Skill Level Last Used/Experience
Excel- Beginner 1 year ago / 1 year
QuickBooks- Intermediate Currently used / 2 years
Yardi - Intermediate 1 year ago / 1 year
Languages
Languages: Proficiency Level
English: Fluent - Full Knowledge
References:
Reference Name: Florenda Golden
Reference Company: Trend West
Reference Title: Manager
Phone: Number Hidden
Type: Professional
Reference Name: Thomas Lewis
Reference Company: Already Out Bail Bonds
Reference Title: Manager
Phone: Number Hidden
Alternate Phone: Number Hidden
Type: Professional
Reference Name: Virginia Sanford
Reference Company: Freedom Group
Reference Title: Financial Advisor
Phone: Number Hidden
Email: Address Hidden
Type: Professional
Additional Info
I have 15 years Customer Service experience in a call center environment. I have management experience in a call center, training experience in the call center, and a natural talent to motivate, up-sell and problem solve, Multitasking is my specialty, and I enjoy all aspects of Customer Service and the first contact Dept. I enjoy to interfacing via telephone and face-to-face as well. I have recently relocated to Las Vegas as of Oct 1st 2005 and I want very much to get back in the workforce. I have often worked two jobs at the same time, so hard work is welcomed. I have the Ability to communicate with individuals at all levels of an organization.
Continual attention to detail in composing, typing and proofreading materials, establishing priorities and meeting deadlines.
I display the ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software including, but not limited to, Microsoft Office Suite (MSWord, Excel, Access, PowerPoint).
Career Info
Current Career Level:
Manager (Manager/Supervisor of Staff)
Years of relevant work experience:
10+ to 15 Years
Military Service:
Yes
Active Security Clearance:
No
Target Job
Work Status: US - I am authorized to work in this country for any employer.
Desired Type: Employee
Desired Status: Full-time
Description of my perfect job: I want to work for a company that promotes growth and implements dedication.
Desired Salary: 14.00 USD per Hour
Job Titles: Customer Service Rep/ Team Lead /Supervisor/Manager, Receptionist
Company Size: No Preference
Categories: Administrative and Support Services, Customer Service and Call Center
Industries: Call Center, Administrative and Support Services
Locations: US-Nevada-Las Vegas-Henderson
Willing to relocate: No
Willing to travel: Never
Related Info
Desired Work Shifts: First Shift (day), third Shift (night)
Weekend Preference: Yes
I can start immediately
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