The Most Visited Job Board for Women
- Featured in the Wall Street Journal
Status: Logged Off
- Featured in the Wall Street Journal
Status: Logged Off
Search All Resumes | Submit Your Resume | Search Jobs
Career Transition Counselor Resume
Sr. Management Consultant Resume
Carol
US
Admission Coordinator
CAREER OBJECTIVE: Looking for a challenging position in Technical Support in a growth-oriented organization.
Carol E. Donato
414 Bloom Street Highland Park, IL, 60035
847) 432-1902
CAREER OBJECTIVE: Looking for a challenging position in Technical Support in a growth-oriented organization.
TECHNICAL SUMMARY Personal: Excellent Customer Service, Good Problem Solving Tools, Good Organizational, Minimum Supervision, and Self-Starter
HARDWARE: Compaq, Dell, Nec, Gateway, Toshiba, Laptops, Routers, Switches, Hub, Jet Direct, Print Servers, Modem, Cd Rom, Printers, Palm Pilot, Network Wiring and Cabling, Citrix Mainframe, Dec/Vax SOFTWARE: Lotus Notes v.5, ccMail 8.2, PeopleSoft HRM/ERP, Office 97, Office 2000, Zen, Lexis-Nexis, PC Doc Open, Lotus, PAL/VPN, AutoCAD 14, Cognos, Attachmate, Elite 6.0.8. Operating Sys: Windows 95/98/2000/NT/XP Novell
NETWARE TRAINING: Customer Complaint Resolution, Exceptional Customer Services, Problem-Solving Techniques, Setup/Design Help Desk System, Intro to Networking, Understand Network Fundamental, Upgrading/Repairing PC's
WORK EXPERIENCE:
PC Tech/Help Desk Coordinator/Lead Operator PC Tech: Purchase of IT equipment, maintain service contract, handling invoicing, and other administrative tasks. Setup; maintain all new user login, printer/PC and laptop configuration, troubleshooting on-site and off-site. Assist with system upgrades. User Help Desk Coordinator: Responsible for training of all new employees on hospital software and I.S. personal on call management system. Lead Operator: Train all new operators, maintain and monitor hospital systems.
Highland Park Hospital, Highland Park, IL 07/1986 - 12/1998
Retail Sales Operate register quickly, accurately. Follow loss prevention guidelines, company policies and procedures. Merchandise store in accordance to corporate communications. Increase my product knowledge, training, and work effectively with others.
Marshall Fields, Northbrook, IL 06/1993 - 03/1998
Help Desk Troubleshoot problems via phone, resolve or route call to 2nd level support. Provide 2nd level support for all software packages via PC Anywhere. Completed Compaq warranty certification. Provide the standard call management practices, track resolve.
Sierra System/Sargent Lundy, Chicago, IL 03/2001 - 06/2001
DPRC/Pepsi, Rolling Meadows, IL 09/1999 - 11/2000
Integrated Partnership/Kraft Foods/SNR, Chicago, IL 03/1999 - 09/1999
Technical Support Provide standard call management practices, track resolve, and enter data. Train all new employees on the basic hardware and software. Configure all PC/printer, and laptop. Assist with system upgrades, moves and day-to-day operational support.
Advance Personnel/Parexel International, Bannockburn, IL 07/2001 - 07/2001
ARC/Hewitt Associates, Lincolnshire, IL 11/2000 - 02/2001
Receptionist/Front Desk Staff Part-time evening and weekend hours running the front desk and helping all of the clients. Operate register quickly, accurately.
Park District of HP Deer Creek Tennis Court, HP, IL 10/2002 - 9/04
Admission Coordinator Verified insurance coverage for patient. Assist patient on getting medicine required on a monthly basis.
Bridge Personnel/Caremark, Gurnee,IL 11/2004 - current
EDUCATION Barat College, Lake Forest, IL 08/2004 BA Business Management/Admin, Minor in Computer Science
REFERENCES: Available upon request
A job posting is required to contact candidates.
Click here to post a job now.
Library Application Specialist
Home Service Tech - Dev - Palos Verdes
Cox Business - Field Service Rep
Executive level income without Tension
Dogpile Web Search (COJ218366)
Make money $ the easy simply way
Fashion Design/Visual Management/Product Development
Online Data Entry & English Typing Work in night shift ( Indian Time)
