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Client Services Manager Resume
Celeste
US
Sales and Support Associate
To obtain a position that utilizes my knowledge and skills. I desire a position that is challenging and that has potential growth.
Celeste Gill Schmitt
5661 Forest Isle Drive Apt 139
New Orleans, LA 70131
404 218-2443
celesteschmitt@bellsouth.net
Objective
To obtain a position that utilizes my knowledge and skills. I desire a position that is challenging and that has potential growth.
Employment
7/03 Present BellSouth Telecommunications, Sales Associate
365 Canal St. New Orleans, LA 70130
Consults with customers to recommend and sell a variety of telecommunication products and/or services to meet customers needs. Use appropriate sales techniques to encourage a good customer relationship and enhance buying experience. Negotiate service order requests from customers. Serves as the telephone expert to the customer by discussing and handling billing inquires, product and service inquires, toll and order inquires, and other miscellaneous inquires for BellSouth entities and other companies.
3/03 12/03 The Blood Center, Donor Technician/ Phlebotomist
312 South Galvez St. New Orleans, LA 70130
Assisting donors through their donation of whole blood by screening for medical conditions and phlebotomy. Set up and tear down donation areas and mobile units.
10/97 12/02 Cingular Wireless, formerly BellSouth Mobility
2222 Clearview Pkwy Metairie,LA 70002
11/02 12/02 Retail Sales Specialist
Assisted customers with their wireless service and equipment. Assisted the store manager with reports, inventory and deposits.
8/99 11/02 Business Sales Specialist
Supports the business sales channel by assisting new and existing customers with the purchase of wireless equipment and service, such as BellSouth Telecommunications, Tulane University, Boh Bros Construction and International Ship Management. Assist the Business to Business sales associates with activities that will increase sales performance and enhance the customer experience, such as account analysis. Provides world class service by resolving customer issues. Interface with other departments on behalf of the customers. Manages inventory, prepares required documents and reports. Maintains and facilitates team relationships and relationships with customers. Exceeded personal sales quota.
10/97 8/99 Customer Financial Services
Consistently exceeded job requirements and expectations. Received inbound calls from customers that wanted to make payments, payment arrangements or receive account information. Made outbound collection calls. Took responsibility for customers concerns regarding price plans, billing and customer satisfaction issues. Often called upon to handle manager escalations, assisted and trained team members and handled special projects.
6/97 10/97 BellSouth Telecommunications, Customer Financial Services
Handled a high volume of calls in reference to service and billing issues. Made payment arrangements on accounts. Explained bills in detail. The job required great flexibility and organizational skills.
Special Skills
Microsoft Office 2000 (Word, Excel, PowerPoint)
Company Specific programs (SafeTrac, Care, Oasys, FastTrack, TasCold, Celebrity, Seibel, SAIL, Rapid PC Possibilities, RNS, ROS, Bocris, FastAccess)
Blackberry , Goodlink
Wireless Systems, Wireless Equipment
Education
Present University of Phoenix
New Orleans, LA
1/99 5/99- Delgado Community College
1/95 5/95 New Orleans, LA
8/92 12/95 University of Southwestern Louisiana
Lafayette, LA
References
Andrea Ainey
1440 Canal Boulevard Suite 1710
New Orleans, LA 70112
504 584-1971
Executive Secretary of Telecommunications Tulane Medical School
Sally Pierce
532 Delaronde Street
New Orleans, LA 70114
504 432-7849
Customer Service Specialist BellSouth Business Systems
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