We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Essential Functions

Team Leadership: Create, manage, and achieve the team mission, goals, and objectives. Sets and works to visionary but attainable goals; finds ways to achieve result other consider impossible. Hire and develop great people. Creates a high energy, high achievement work environment that embraces innovation and delivers creative, best in class, solutions. Bring functional discipline thought leadership to the organization as well as the technical acumen to choose between competing solutions. Employs good judgment. Motivate the team to achieve the team and business goals. Manage exceptions and resolve conflicts. Manages staff of help desk manager, procurement administrator, IT administrators, IT field supervisors and managers. Actively participates in the thought leadership of the senior IT team.

Field Services Functional Leadership: This role will be accountable for the management and daily operations of the field support organization. Field level technology standards are owned by this organization including all deskside computing standards, file server, messaging, and collaboration. These team members work closely with their local markets, regional operations, and the HQ teams to deliver the services to their customers. Define and manage service levels, manage third party services, manage capacity and performance, ensure continuous availability, ensure systems security, develop and manage to budget, manage data and messaging solutions, manage operations and facilities, and support new facilities build out. Develop and deliver dashboards, scorecards and benchmarking. This role will be accountable for the management and daily operations of the help desk organization. The help desk organization is responsible for incident management, trouble ticketing, and request management. It is the customer facing arm of IT and needs to represent the team with the highest level of quality and support. This role also manages IT procurement which is responsible for procurement of $30M+.

Fiscal Responsibility: Develop and manage to budget; actively review and forecast financial impact of organization against the budget. Must actively manage suppliers of hardware, software and services. Actively negotiate/renegotiate contracts to ensure that we achieve *most favored nation* terms and conditions and make informed buying decisions. Leverage industry trends and solutions that will help achieve best in class cost leadership. Exploit synergies across the organization and persuades others to implement new ideas to the benefit of the business. Drives for industry leading IT Expense to Revenue ratios.

General Leadership: Thinks and operate across multiple dimensions (strategic, commercial, technical, organizational and time) to plan, assess, and reach conclusions. Takes accountability for achieving results; makes things happen. Keeps momentum going over time despite setbacks, showing resilience in the face of challenges while looking for ways to beat previous standards. Evaluate risks, benefits, and technical implications of various options/solutions within ones field

Customer Alignment & Communication: Develop a close partnering with internal customers such that the solutions anticipate their needs. . Manage conflicting strategic priorities and multiple opportunities to find the best way of creating long term portfolio success. Coordinate with customers, setting the appropriate expectations and delivering against those expectations. Establish and maintain open communication with key customers.

Education:

Industry Experience:

Job Experience Required:

Preferred