Help Desk Consultant Jobs With The University of Iowa in Iowa City, IA

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Help Desk Consultant

The University of Iowa

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Job Title:

Help Desk Consultant

Company Name:

The University of Iowa

Street:

2800 University Capitol Centre

State:

Zip:

52242

Phone:

319/335-5971

Contact Name:

Peggy Streb

Job Location:

US-Iowa

Job Title:

Help Desk Consultant

Job Code:

56191

Position Type:

Full Time

Experience Required:

1 - 3 yrs

Benefits:

ITS offers competitive salaries, an attractive, friendly work environment along with the University’s comprehensive benefits package, see: http://www.uiowa.edu/hr/benefits/

Apply Online:

Click here to visit our site and to apply online

Job Description:

Information Technology Services (ITS) a service organization that provides technology support for The University of Iowa campus, is accepting applications for a Help Desk Consultant to provide technical support to students, faculty and staff. The position will be filled as an Information Technology Support Services - Level I, (PC54, pay grade 06) in the Campus Technology Services Department within ITS.

Job duties would include providing front-line technical support to students, faculty and staff at The University of Iowa, using the Help Desk call tracking system to effectively track customer requests and problems, maintaining and facilitating the use of the Knowledge Management System (creating, updating and reviewing content, working to improve the system and promote its use), staying current on all relevant operating systems, applications, technologies and ITS services, participating in on-going projects such as the development of new services, improving processes and procedures and rolling out new technologies within the Help Desk. Some 24x7 on-call support is required.

This position requires:

· Bachelor's degree in a related field or an equivalent combination of education and related work experience may meet this minimum requirement.

· Experience providing front-line technical support.

· Excellent troubleshooting skills and the ability to identify root causes.

· A great customer service attitude.

· Excellent verbal and written communication skills.

· Excellent team work skills and the ability to work with others.

· Strong technical knowledge of Microsoft Windows, Microsoft Office and various Internet technologies.

· Strong technical knowledge of e-mail technologies and applications.

· Experience with Mac OS X.

Desired qualifications include:

· Experience with call tracking systems.

· Experience with knowledge management systems.

· Experience in web design and development (Dreamweaver, FrontPage, HTML, etc.).

· Technical knowledge of antivirus software and virus-related issues.

· Technical knowledge of spyware and anti-spyware products.

· Ability to lead projects and small teams.

Resume screening will begin immediately and the position will be filled as soon as a suitable candidate is found. The selection process will include a criminal background and credential check on final candidates. This job requires a full online application and cover letter. To apply you must complete an online application by visiting: https://jobs.uiowa.edu/ and reference the position by the classification Information Technology Services –Level I or Requisition #56191.

The University of Iowa is an

Affirmative Action/Equal Opportunity Employer.

Women and Minorities are encouraged to apply.

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